Volkswagen Group Diagnostic Technician

Fish Brothers (Swindon) Limited; Swindon; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player in Swindon is seeking an experienced Diagnostic Technician to join their dedicated team. This role offers the opportunity to work in a brand new, purpose-built service facility, where you will maintain vehicles and ensure top-notch customer service. With a focus on diagnostics and repairs, you'll play a crucial role in exceeding customer expectations. The company values innovation and teamwork, providing a supportive environment for professional growth. Join a renowned car dealer group that prioritizes quality and customer satisfaction, and take your career to the next level in the automotive industry.

Benefits

22-26 days holiday

Life Assurance

Contributory Pension Scheme

Bonus Scheme

Overtime

Health Care Cash Plan

Employee Car Purchase Scheme

Staff discount on products and services

Cycle to work scheme

Employee and customer referral schemes

Qualifications

• Qualified Technician with NVQ Level 3 or equivalent in vehicle repair.
• Experience in main dealership or reputable independent garages preferred.

Responsibilities

• Maintain vehicles, conduct inspections, repairs, and services.
• Liaise with Service Advisors and Customers to ensure satisfaction.

Skills

Diagnostic Skills

Customer Service

Team Collaboration

Problem-Solving

Education

NVQ Level 3 in Motor Vehicle Service and Repair

Job description

Location: Volkswagen Service Centre

Working Hours: 40 per week

Benefits: 22-26 days holiday, Life Assurance, Contributory Pension Scheme, Bonus Scheme, Overtime, Health Care Cash Plan, Employee Car Purchase Scheme

Salary: From £34,000 depending on experience

Closing Date: 31/01/2025

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With over 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

The Volkswagen Group doesn’t just offer jobs; they offer lifelong careers with opportunities to grow and provide ongoing investment in development, training, and support to ensure success both inside and outside of the workplace. Fish Brothers (Swindon) Limited is proud to offer opportunities within 4 of the VW Group brands: VW Commercial Vehicles, Skoda, SEAT, and CUPRA.

It's an exciting time for the VW group brands at Fish Brothers with our brand new, purpose-built service facility now open, combining the skills and expertise from the Aftersales departments of VWCV, Skoda, and SEAT/CUPRA.

We are excited to offer an experienced Diagnostic Technician the opportunity to join our dedicated and knowledgeable team.

As our technician, you will spend most of your time in our approved Volkswagen workshop maintaining vehicles, carrying out inspections, repairs, and services whilst liaising with Service Advisors and our Customers. Analysis, diagnostics, and road testing vehicles are also a critical part of this role to ensure we exceed our Customers’ expectations.

You will need to be an experienced Technician who is qualified to NVQ Level 3 in Motor Vehicle Service and Repair or equivalent. Main dealership experience would be advantageous; however, we also welcome applications from those who have worked at reputable independent garages, fast fit centres, or car supermarkets. You will need to be comfortable working with others, able to contribute to team cohesion, and easily build relationships utilizing empathy and self-confidence. You will be committed to creating a bespoke and excellent customer experience, taking ownership of each issue through to resolution. You will also enjoy generating innovative solutions to problems with a willingness to adopt new ideas rather than just relying on established approaches.

In return, we offer a competitive salary starting from £34,000 (dependent on experience), a bonus scheme, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), an additional day off so that you can celebrate your birthday, a contributory pension scheme, staff discount on products and services, a cycle to work scheme, employee and customer referral schemes, an employee car purchase scheme, a Healthcare Cash Plan, and life assurance (last 3 subject to a qualifying period). You will also be provided with additional training to enhance your skills both at a site level and via manufacturer-specific requirements.