Voids Team Lead - Housing Repairs & Turnaround

Chime Housing; Watford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

28 days’ annual leave (pro rata)

Employer pension contribution up to 10

Job summary

Chime Housing in Watford is seeking an experienced Voids Team Leader to head our voids maintenance team and ensure homes are prepared for new customers. You will coordinate repairs, lead trades operatives, and ensure properties meet the Lettable Standard while delivering value for money.

Working with the Voids Surveyor and Housing teams, you’ll drive safe, efficient repairs to deadline, recruit and develop staff, monitor performance, and handle void-related enquiries.

Qualifications

• Experience leading a multi-disciplined team of trades operatives.
• Strong leadership and people development skills.
• Excellent planning, organisational and problem-solving abilities.
• Experience in social housing repairs or maintenance.

Responsibilities

• Lead, manage and motivate a Voids Operatives team to deliver repairs service.
• Coordinate repair works to void properties, ensuring efficient turnaround times.
• Ensure all works meet the Lettable Standard within budgets and timescales.
• Recruit, develop and support operatives, promoting high performance.
• Monitor performance and quality standards of internal teams and external contractors.
• Collaborate with the Voids Surveyor and Housing teams to meet SLAs.
• Investigate and respond to void-related complaints and customer enquiries.
• Participate in the out-of-hours duty rota, including evenings, weekends and bank holidays.

Skills

Leadership

Planning

Customer focus

IT skills

DBS check

Construction knowledge

Education

Construction-related qualification

Tools

Microsoft Word

Microsoft Excel

Repair management systems

Job description

Chime Housing in Watford is seeking an experienced Voids Team Leader to head our voids maintenance team and ensure homes are prepared for new customers. You will coordinate repairs, lead trades operatives, and ensure properties meet the Lettable Standard while delivering value for money.

Working with the Voids Surveyor and Housing teams, you’ll drive safe, efficient repairs to deadline, recruit and develop staff, monitor performance, and handle void-related enquiries.