Voids & Major Repairs Operations Lead

Cobalt Housing; Knowsley; On-site; GBP 38,000 - 52,000; Full time

Job summary

Cobalt Housing is seeking a Team Leader to oversee the in-house Voids and Major Repairs Service, working with the Empty Homes Manager to ensure properties are returned to lettable standards. You will coordinate voids across around 6,000 homes, providing operational oversight and performance management while supporting service improvements.

The role focuses on managing contractors, suppliers and internal teams to deliver high-quality outcomes, reduce turnaround times, and enhance customer

Qualifications

• Experience leading teams responsible for repairs or maintenance programmes.
• Strong ability to manage contractor performance and budgets.
• Proven track record in improving turnaround times and customer satisfaction.

Responsibilities

• Coordinate delivery of void works across approximately 6,000 homes.
• Line manage operatives and oversee daily operations.
• Drive performance improvements and service efficiencies across the voids/severe repairs pathway.
• Ensure compliance, safety, and quality standards are upheld in line with targets.

Skills

Team leadership

Contractor management

Performance management

Cost control

Job description

Cobalt Housing is seeking a Team Leader to oversee the in-house Voids and Major Repairs Service, working with the Empty Homes Manager to ensure properties are returned to lettable standards. You will coordinate voids across around 6,000 homes, providing operational oversight and performance management while supporting service improvements.

The role focuses on managing contractors, suppliers and internal teams to deliver high-quality outcomes, reduce turnaround times, and enhance customer