Voids Manager

Mears Group; Milton Keynes; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Company vehicle and fuel card

25 days annual leave +Bank holidays

Learning and development opportunities

Pension and life assurance

Job summary

Mears Group is seeking a Voids Manager in Milton Keynes to lead high-standard void refurbishment activities, ensure strong customer service and meet contractual KPIs. The role works with operational teams, supervisors, subcontractors and clients to drive performance while maintaining safety and budget controls.

You will oversee service delivery, resource deployment, reporting and continuous improvement across the contract, ensuring alignment with company standards and client expectations.

Qualifications

• Role requires extensive managem ent experience and ability to drive KPI performance.
• Candidates should have strong stakeholders and client management skills.
• Experience with supervising subcontractors and operatives is favorable.

Responsibilities

• Manage supervisors and teams to achieve contract KPI targets.
• Lead client liaison and maintain positive stakeholder relationships.
• Prepare operational, commercial and performance reports.
• Chair weekly and monthly client meetings.
• Deliver toolbox talks and support staff development.
• Ensure health and safety compliance and quality standards.
• Oversee direct labour, subcontractors and supply chain partners.
• Monitor budgets, cash flow, and contract performance.
• Drive customer satisfaction and contract outcomes.

Skills

Management experience

Stakeholder management

Client & subcontractor management

KPI delivery

Reporting (Excel/PowerPoint)

Multitasking in fast-paced env

Full UK driving licence

Trade background desirable

Social housing desirable

Tools

Excel

PowerPoint

Job description

Annual salary: up to £44,232.00

Voids Manager

Location: Milton Keynes

Contract: Full Time, Permanent, 42.5 hours per week (8-5 Monday- Friday)

Salary up to £44,232 per annum, plus, company van & fuel card

Mears Group is one of the UK's leading housing and care providers to both the public and private sector. We provide and manage a wide range of services including housing management, maintenance, repairs, home improvements and care services. Our mission is to make a positive difference to the communities we serve by improving homes, supporting local people and creating sustainable neighbourhoods.

We are looking for a highly motivated Voids Manager to join our Milton Keynes team. This is a fast-paced role where you will lead the delivery of high standard void refurbishment activities, ensuring excellent customer service, strong operational performance and successful client relationships. Working closely with operational teams, supervisors, subcontractors and clients, you will be responsible for driving performance, maintaining compliance standards and ensuring contractual KPI targets are achieved. You will oversee service delivery, resource deployment, reporting and continuous improvement activities across the contract.

As Voids Manager, you will be responsible for the day-to-day management of contract service delivery, ensuring operational and commercial performance aligns with contractual commitments and company standards. You will lead teams to deliver high quality void refurbishment works safely, efficiently and within budget whilst maintaining strong customer and client relationships.

Role Responsibilities:

• Manage supervisors and operational teams to deliver contract objectives and KPI targets.
• Lead client liaison activities and maintain positive stakeholder relationships.
• Prepare operational, commercial and performance reports.
• Chair weekly and monthly client meetings.
• Deliver toolbox talks and support employee development activities.
• Ensure compliance with health and safety legislation, company procedures and quality standards.
• Manage direct labour, subcontractors and supply chain partners to maximise productivity and efficiency.
• Monitor budgets, cash flow, work programmes and contract performance.
• Drive customer satisfaction and contractual performance outcomes.

Role Criteria:

• Extensive management experience.
• Strong communication and stakeholder management skills.
• Experience managing clients, subcontractors, operatives and supervisors.
• Previous responsibility for delivering successful KPI performance.
• Strong reporting skills including Excel and PowerPoint.
• Ability to multitask and work effectively within a fast-paced environment.
• Full UK driving licence.
• Trade background desirable.
• Social housing experience desirable.

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity
• Company Sick Pay
• Employee can choose between 4% and 6% pension contribution which the company will match with Scottish Widows
• Life Assurance (2x annual salary)
• Company vehicle and fuel card

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Required Qualifications:

• Management Experience

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.