Voids & Lettings Officer

CHS Group; Impington; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee discount scheme

Doctor Care Anywhere

Employee Assistance Programme

Cycle to work scheme

One day off a year to volunteer

Job summary

CHS Group is seeking a Voids & Lettings Officer in Cambridge (CB24 9ZR) to coordinate voids, lettings and mutual exchanges. The role is office-based, 35 hours per week, Monday to Friday, on a permanent, full-time basis.

You will liaise with Housing, Property Services, Contractors and Local Authorities to relet properties in line with targets and safety certifications, while ensuring compliant decision-making and high-quality customer advice.

Qualifications

• Previous administrative experience, preferably involving letting, voids or mutual exchanges.
• Experience working cooperatively in partnership to deliver services.
• Experience contributing to process changes or redesigns.
• Proficient with MS Office (Word, Excel, Outlook) and general IT systems.

Responsibilities

• Coordinate voids and lettings with Housing, Property Services, Contractors, Local Authorities and Customers to relet properties within CHS targets and compliance.
• Coordinate mutual exchange applications with Housing Officers and other landlords to ensure compliant decisions.
• Suggest changes to improve service delivery for best value and compliance with CHS targets.
• Ensure the voids, lettings and mutual exchange processes meet regulatory and audit requirements.
• Provide accurate, high-quality information to customers on housing management issues.

Skills

Administrative experience

Teamwork

Process improvement

MS Office

IT literacy

Tools

MS Office

Job description

Voids & Lettings Officer

£31,712.57 per annum

Cambridge, CB24 9ZR

Full-Time

Permanent

35 hours per week office based - required to work each day Monday to Friday

What you ll do

Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within CHS s agreed targets and with the relevant compliance/safety certification.

Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.

Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with CHS targets and standards.

Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.

Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.

About You:

1. Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.

2. Previous experience of working co-operatively in partnership to deliver services.

3. Experience in contributing to change, reviewing or designing processes.

4. Competent in the use of MS Office packages (including Word, Excel, Outlook).

5. A good working knowledge of computer software applications to provide a range of technical and administrative support.

Closing Date: Midnight Wednesday 30 September 2026

Interview Date: w/c 5 October 2026

What we can offer:

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile mileage allowance
• Refer a friend scheme (£250)
• Contributory pension scheme, which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Flexitime
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free onsite/nearby parking