Voids & Lettings Coordinator — Flexible Hours

CHS Group; Impington; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee discount scheme

Doctor Care Anywhere

Employee Assistance Programme

Cycle to work scheme

One day off a year to volunteer

Job summary

CHS Group is seeking a Voids & Lettings Officer in Cambridge (CB24 9ZR) to coordinate voids, lettings and mutual exchanges. The role is office-based, 35 hours per week, Monday to Friday, on a permanent, full-time basis.

You will liaise with Housing, Property Services, Contractors and Local Authorities to relet properties in line with targets and safety certifications, while ensuring compliant decision-making and high-quality customer advice.

Qualifications

• Previous administrative experience, preferably involving letting, voids or mutual exchanges.
• Experience working cooperatively in partnership to deliver services.
• Experience contributing to process changes or redesigns.
• Proficient with MS Office (Word, Excel, Outlook) and general IT systems.

Responsibilities

• Coordinate voids and lettings with Housing, Property Services, Contractors, Local Authorities and Customers to relet properties within CHS targets and compliance.
• Coordinate mutual exchange applications with Housing Officers and other landlords to ensure compliant decisions.
• Suggest changes to improve service delivery for best value and compliance with CHS targets.
• Ensure the voids, lettings and mutual exchange processes meet regulatory and audit requirements.
• Provide accurate, high-quality information to customers on housing management issues.

Skills

Administrative experience

Teamwork

Process improvement

MS Office

IT literacy

Tools

MS Office

Job description

CHS Group is seeking a Voids & Lettings Officer in Cambridge (CB24 9ZR) to coordinate voids, lettings and mutual exchanges. The role is office-based, 35 hours per week, Monday to Friday, on a permanent, full-time basis.

You will liaise with Housing, Property Services, Contractors and Local Authorities to relet properties in line with targets and safety certifications, while ensuring compliant decision-making and high-quality customer advice.