Voids & Lettings Officer

CHS Group; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

CHS Group in Cambridge requires an administrative professional for 35 hours per week, office-based, Monday to Friday. You will coordinate voids, lettings and mutual exchanges, liaise with Housing Officers, contractors and authorities to ensure relets meet targets and compliance.

You will support customers with tenancy advice and continuously improve service delivery while maintaining regulatory standards and effective communication across teams.

Qualifications

• Previous experience in an administrative role, preferably involving letting, voids and mutual exchanges.
• Experience working cooperatively in partnership to deliver services.
• Experience contributing to change, reviewing or designing processes.
• Competent in MS Office packages (Word, Excel, Outlook).
• Good working knowledge of computer software applications for administrative support.

Responsibilities

• Coordinate the voids and lettings process with Housing, Property Services, Contractors, Local Authorities and Customers to relet properties within CHS targets with compliance checks.
• Coordinate mutual exchange applications and liaise with Housing Officers and other landlords to ensure accurate decisions with required compliance certificates.
• Identify and implement continuous improvements to services to deliver best value and meet CHS standards.
• Ensure voids, lettings and mutual exchange processes meet regulatory and audit requirements.
• Provide accurate information and guidance to customers on housing management issues, including tenancy advice.

Skills

Administrative experience

MS Office

Communication

Tools

MS Office

Job description

35 hours per week – office based - required to work each day Monday to Friday

What you’ll do

Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within CHS’s agreed targets and with the relevant compliance/safety certification.

Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.

Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with CHS targets and standards.

Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.

Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.

About You:

• Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.
• Previous experience of working co-operatively in partnership to deliver services.
• Experience in contributing to change, reviewing or designing processes.
• Competent in the use of MS Office packages (including Word, Excel, Outlook).
• A good working knowledge of computer software applications to provide a range of technical and administrative support.