Housing Officer

Chs Group; Cambourne; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

CHS Group in Cambridgeshire is seeking a motivated Housing Officer to join our General Needs Housing Team. Based at Histon with regular travel across the county, this role offers hybrid working with a minimum of one day per week in the office.

You will manage a patch of around 420 homes, build positive relationships with customers, carry out tenancy visits and estate inspections, and work with partner agencies to sustain tenancies and improve neighbourhoods.

Qualifications

• Experience in housing management and tenancy sustainment.
• Ability to manage a patch and prioritise workloads.
• Commitment to delivering excellent customer service.

Responsibilities

• Manage tenancy and estate management across a patch.
• Carry out tenancy visits and estate inspections.
• Build relationships with customers and partner agencies.
• Balance housing management with compassionate customer focus.
• Ensure lettings are fair and efficient.

Skills

Customer service

Communication

Time management

Organisational skills

Full UK driving licence

Tools

Microsoft Office

Job description

Based at our Histon office, with regular travel across Cambridgeshire. Potential for Hybrid Working - minimum 1 day per week.

We're looking for a motivated and customer-focused Housing Officer to join our friendly General Needs Housing Team at CHS.

You'll manage a patch of around 420 rented and shared ownership homes across Cambridgeshire, building positive relationships with customers and helping to create neighbourhoods where people are proud to live.

At CHS, our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire-based homes with support.

If you want a role where the work you do has a genuine impact on people's lives and the communities around them, we'd love to hear from you.

About the role

This is a varied and rewarding role where no two days are the same. You'll be out and about regularly – meeting customers, carrying out tenancy visits and estate inspections, working with partner agencies and tackling issues in our neighbourhoods. You'll have the autonomy to manage your own patch and the support of an experienced and collaborative team around you.

You’ll take responsibility for all aspects of tenancy and estate management across your patch, balancing effective housing management with a compassionate, customer-focused approach.

You will:

• Build positive and professional relationships with customers, understanding their circumstances and helping them sustain their tenancies.
• Work proactively to maximise rental and service charge income and support customers to meet the terms of their tenancy agreements.
• Manage anti-social behaviour cases, taking appropriate action and working with customers, colleagues and partner agencies to achieve positive outcomes.
• Carry out tenancy visits, estate inspections and other neighbourhood activities to make sure our communities are safe, well-managed and places where people are proud to live.
• Work collaboratively with colleagues and external agencies to support customers and resolve complex issues.
• Make sure our homes are let efficiently and fairly.
• Involve customers in shaping and improving our services and look for ways to make the customer experience better.
• Organise and prioritise your own workload, making sound decisions and managing your patch with minimal supervision.
• Provide a responsive and professional service while balancing the needs of individual customers with the wider needs of our communities.

About you

We're looking for someone who enjoys working with people and wants to make a positive difference. You'll need to be comfortable managing competing priorities, sometimes having difficult conversations and finding practical solutions to problems.

You’ll be a confident communicator who can build effective relationships with customers, colleagues and partner agencies. You'll be organised, proactive and able to make good decisions, even when dealing with challenging or complex situations.

You’ll have:

• A genuine commitment to providing excellent customer service and making a positive contribution from day one.
• Good knowledge of housing management, tenancy sustainment, welfare benefits and collaborative multi-agency working.
• Excellent time management and decision-making skills.
• Strong organisational and communication skills.
• The ability to manage your own workload and work effectively with minimal supervision.
• A flexible and adaptable approach, with the ability to respond positively to changing priorities.
• Competence in using Microsoft Office packages, including Word, Excel and Outlook.
• A full UK driving licence and access to a car for work purposes, with appropriate business-use insurance.

Above all, you'll be someone who believes that good housing management is about more than managing tenancies – it's about helping people sustain their homes, supporting thriving communities and delivering a service that customers can trust.

We're a friendly and supportive team, based at our Histon office and working closely together to deliver a high-quality service to our customers.

You’ll spend time both in the office and out in the communities you serve, working alongside colleagues and partner agencies. We value teamwork, while giving our Housing Officers the autonomy to manage their own workload and make decisions within their areas of responsibility.

We also believe in investing in our people and supporting colleagues to develop their skills and careers.

If you're an experienced housing professional who wants to make a real difference to customers and communities across Cambridgeshire, we'd love to hear from you.

For an informal conversation about the role, please contact Tracey Bradbeer, Housing Manager, on 01353 713568 or email

Please note that the successful candidate will need to complete a basic DBS application.