Voids & Lettings Officer

IRIS Recruitment; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Job summary

CHS in Cambridge is seeking a Voids & Lettings Officer to coordinate voids and lettings with Housing, Property Services, contractors, local authorities and customers, ensuring relets meet targets and safety certification.

You will coordinate mutual exchanges, handle customer applications, liaise with Housing Officers and other landlords to ensure timely, compliant decisions, and drive continuous improvements in service delivery while meeting regulatory standards.

Qualifications

• Experience in an administrative role involving letting, voids or mutual exchanges.
• Experience working in partnership to deliver services.
• Experience contributing to change, reviewing or designing processes.
• Competent in MS Office (Word, Excel, Outlook).
• Good working knowledge of computer software to provide technical and administrative support.

Responsibilities

• Coordinate the voids and lettings process with Housing, Property Services, Contractors, Local Authorities and Customers to relet within targets and meet safety certification.
• Coordinate mutual exchange applications, liaising with Housing Officers and other landlords to ensure timely decisions with certification.
• Make or propose changes to improve service delivery to ensure value for money and compliance with targets.
• Ensure the voids, lettings and mutual exchange processes meet regulatory and audit requirements.
• Provide accurate, high-quality advice to customers on housing management issues.

Skills

Experience in letting/voids or mutuals

Partnership working

Process improvement

MS Office suite

Technical/administrative support tools

Tools

MS Office

Job description

Voids & Lettings Officer

£31,712.57 per annum

Cambridge, CB24 9ZR

Full-Time

Permanent

35 hours per week – office based - required to work each day Monday to Friday

What you’ll do

Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within CHS’s agreed targets and with the relevant compliance/safety certification.

Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.

Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with CHS targets and standards.

Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.

Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.

About You:

1. Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.
2. Previous experience of working co-operatively in partnership to deliver services.
3. Experience in contributing to change, reviewing or designing processes.
4. Competent in the use of MS Office packages (including Word, Excel, Outlook).
5. A good working knowledge of computer software applications to provide a range of technical and administrative support.

Closing Date: Midnight Wednesday 30 September 2026

Interview Date: w/c 5 October 2026