VOIDS CO-ORDINATOR

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Cardiff Council is advertising a Voids Co-ordinator in the Housing and Communities Landlord Services. The role focuses on administration and co-ordination of void cases, delivering high-quality customer service.

The post requires experience in administration, data input, and working with customers, contractors and external providers. It also requires teamwork and the ability to follow complex procedures.

Qualifications

• Experience of working within an administration related environment and of using new technology.
• Good standard of data inputting.
• Experience of working with customers, contractors and external providers.

Responsibilities

• Provide a comprehensive service with emphasis on void management administration and case co-ordination.
• Meet high levels of customer service and follow complex procedures.

Skills

Administration experience

Data entry

Customer service

Teamwork

Job description

Cardiff Council aims to provide a high quality, accessible service. There is currently a vacancy for a Voids Co-ordinator within the Housing and Communities Landlord Services.

About the job

To provide a comprehensive service with a particular emphasis on the service delivery within the Void Management Unit, assisting with the administration and co-ordination of cases whilst meeting high levels of customer service.

What We Are Looking For From You

You will have experience of working within an administration related environment and of using new technology, also a good standard of Data inputting,

Experience of working with customers, contractors and external providers.

You will need to have good communication and customer care skills and will be able to deal with any issues in a positive and constructive manner. You should also have the ability to work as part of a team, and be able to follow complex procedures.

Additional information

There are 2 permanent posts available.

These vacancies are suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.

For an informal discussion, after reading the job description and person specification, please contact Rhiannon Phillips (02920537398)

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent