ACCOMMODATION OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Cardiff Council is seeking an Accommodation Officer to source and secure accommodation for people who are homeless or at risk of homelessness. You will assess needs, risks and suitability of options, coordinating with providers and partner agencies to place individuals in safe, appropriate accommodation.

The role requires empathy, strong organisational skills and a commitment to person-centred services improving safety and outcomes for vulnerable groups, including those affected by domestic

Qualifications

• Experience of working with vulnerable individuals, ideally within housing, homelessness, domestic abuse, safeguarding, or support services.
• The ability to assess needs, risks, and accommodation suitability in a sensitive and professional manner.
• Strong organisational and time-management skills to manage a busy caseload.

Responsibilities

• Assess housing needs, risks and support requirements to identify suitable accommodation options.
• Coordinate placements with accommodation providers and referral partners; monitor progress.
• Help ensure accommodation resources are used effectively to meet demand and maintain safety and wellbeing for service users.

Skills

Organisational skills

Communication & partnership work

Empathy & resilience

Job description

Cardiff Council is committed to ensuring that anyone experiencing violence against women, domestic abuse, or sexual violence (VAWDASV) can access safe, suitable accommodation and the support they need to rebuild their lives.

Our Accommodation and Support Service works closely with specialist providers, housing services, and partner agencies to secure accommodation options that are safe, appropriate, and tailored to individual needs. We place survivors at the centre of everything we do, helping people move away from crisis situations and towards long-term stability, independence, and wellbeing.

About the job

We are looking for Accommodation Officers to join our team in sourcing and securing accommodation for people who are homeless or at risk of homelessness.

You will assess housing needs, risks and support requirements to identify suitable accommodation options, including emergency accommodation, supported accommodation, temporary accommodation and move on opportunities. Working closely with accommodation providers, Housing Options and other partner agencies, you will coordinate placements, manage referrals and help ensure accommodation resources are used effectively to meet demand.

Opportunities are available across a range of specialist pathways supporting single adults, families, young people, prison leavers, victims and survivors of domestic abuse, and other vulnerable groups. Accommodation Officers are based across a variety of locations and services throughout Cardiff, including Central Library Hub, Cardiff Royal Infirmary, Cardiff Prison and others depending on the needs of the service. This is a varied and rewarding role that combines housing knowledge, partnership working and a person centred approach

What We Are Looking For From You

We are looking for someone who is passionate about supporting people and committed to improving services for those affected by domestic abuse and homelessness.

You will have:

• Experience of working with vulnerable individuals, ideally within housing, homelessness, domestic abuse, safeguarding, or support services.
• The ability to assess needs, risks, and accommodation suitability in a sensitive and professional manner.
• Strong organisational skills and the ability to manage a busy and demanding caseload.
• Excellent communication and partnership-working skills, with the confidence to work effectively across a range of services and organisations.
• An understanding of housing, homelessness, safeguarding, and equality principles, or the ability to quickly develop this knowledge.
• A commitment to delivering person-centred services that promote safety, dignity, and positive outcomes.

Most importantly, you will be empathetic, resilient, and motivated by the opportunity to make a real difference to the lives of people experiencing some of the most challenging circumstances.

You may be required to work until 19:00 hours to meet the demands of a very busy service.

Additional information

This post is Temporary until 31 st March 2027

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary