Administration Assistant - Empty Homes

Allscreens Nationwide Ltd; Bridgend; On-site; GBP 24,000 - 29,000; Full time

Job summary

Valleys to Coast Housing in Bridgend is seeking an Administration Assistant for the Empty Homes team to provide administrative support across the void process, from property notice through handover. You will coordinate inspections, manage surveyor calendars via Service Connect and Google Calendar, and ensure access arrangements and compliance tasks are tracked.

The role requires strong organisational skills, attention to detail, and the ability to monitor progress to keep turnaround times within

Qualifications

• Experience providing administrative support in a busy team.
• Ability to manage calendars and coordinate appointments.
• Attention to detail with records and compliance tasks.

Responsibilities

• Support the void process from property notice to handover.
• Schedule pre-term inspections and manage surveyor calendars.
• Set up access arrangements and coordinate with compliance teams.
• Track progress to keep 28-day turnaround targets.

Skills

Administration

Calendar management

Stakeholder liaison

Document handling

Tools

Service Connect

Google Calendar

Job description

Administration Assistant - Empty Homes

Company: Valleys to Coast Housing

Salary: £25,947

Hours: Full-time

Location: Bridgend, CF31 1TZ

Working pattern: On-site

Job type: Permanent

Posting date: 24 Aug 2026

Closing date: 14 Sept 2026

We are currently recruiting for an Administration Assistant for our Empty Homes team.

In this role, you will provide administrative support across the void process, starting from property notice. Key duties include scheduling pre-term inspections, managing surveyor and assessor calendars via Service Connect and Google Calendar, setting up key safe and lock access, coordinating with compliance teams on tenancy endings, and arranging gas capping and property clearance.

You will track work progress to keep turnaround times within the 28-day target. Responsibilities include assisting surveyors with work orders, monitoring progress via tracking tools, proactively following up on outstanding tasks, and escalating delays.

Additionally, you will manage the void administration inbox, maintain records in Service Connect, and compile compliance certifications (such as EICRs) to complete property handovers for new Contract Holders.

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

If you need any support as part of the application process please contact [e-mail]

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

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37 hours per week

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