Void & Utilisation Improvement Lead

Mary Seacole Housing Association Ltd; England; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexitime

Sick pay

Free parking

Company pension

On-site parking

Job summary

Mary Seacole Housing Association Ltd is seeking a Void & Utilisation Improvement Lead to enhance occupancy and reduce void losses across their supported accommodation. This role requires strong analytical skills, the ability to implement process improvements, and collaborative work across multiple teams. The ideal candidate should have experience in supported housing or similar fields, with a proactive attitude. The position is full-time with a 12-month fixed-term contract based in Luton and offers flexible working arrangements.

Qualifications

• Experience in process improvement, operations, or performance management.
• Organised, proactive, and able to manage competing priorities.
• Strong administrative and organisational skills, including accurate record-keeping.

Responsibilities

• Reduce void turnaround times and improve occupancy rates.
• Design and implement improved void management processes.
• Strengthen referral pipeline and placement efficiency.
• Improve forecasting of vacancies and move-ons.
• Work collaboratively across Admissions, Services, and Facilities.
• Establish KPIs, dashboards, and performance reporting.
• Lead cross-department coordination and communication.

Skills

Strong analytical and problem-solving skills

Process improvement experience

Ability to influence change

Strong administrative skills

Fluent in English

Experience in supported housing

Job description

BenefitsPulled from the full job description

• Flexitime
• Sick pay
• Free parking
• Company pension
• On-site parking

Full job description

Job Title: Void & Utilisation Improvement Lead
Location: Luton (with flexibility to work across other sites as required)
Hours: 39 hours per week (Monday to Friday, with occasional weekend working as required)
Contract Type: 12 months fixed term

About Us

Mary Seacole Housing Association provides supported accommodation and tailored, person-centred support to adults aged 18+ with varying support needs, helping them to achieve stability and move towards independence.

We work with individuals experiencing housing instability to help them move towards independence, stability, and long-term wellbeing. Our approach combines safe accommodation with tailored support focused on life skills, personal development, and positive move-on outcomes.

We work in partnership with local authorities and external agencies to ensure individuals receive the right support at the right time.

The Role

We are seeking a proactive and analytical Void & Utilisation Improvement Lead to drive a focused project aimed at reducing void losses and improving occupancy across our supported accommodation portfolio.

This role will analyse current processes, identify inefficiencies, and implement sustainable improvements across Admissions, Finance and Facilities to improve turnaround times and maximise utilisation.

Key Responsibilities

• Reduce void turnaround times and improve occupancy rates
• Design and implement improved void management processes
• Strengthen referral pipeline and placement efficiency
• Improve forecasting of vacancies and move-ons
• Work collaboratively across Admissions, Services, and Facilities
• Establish KPIs, dashboards, and performance reporting
• Lead cross-department coordination and communication

About You

• Strong analytical and problem-solving skills
• Experience in process improvement, operations, or performance management
• Ability to work across teams and influence change
• Organised, proactive, and able to manage competing priorities
• Strong administrative and organisational skills, including accurate record-keeping and report writing
• Fluent in English, with the ability to communicate clearly and professionally both verbally and in writing
• Experience in supported housing, social care, or similar environment

Important Information (Employment Checks & Eligibility)

As part of our safeguarding commitment, all successful applicants will be required to undergo employment checks, including:

• Enhanced DBS check (paid for by the organisation)
• International Police clearance if you have lived outside of the UK in the last 10 years while over the age of 18

Please note:

• We do not offer sponsorship for this role

Safeguarding Commitment

We are committed to safeguarding and promoting the welfare of adults at risk. All staff are expected to share this commitment.

Equality & Diversity

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Fixed term contract
Contract length: 12 months