Void Management & Customer Service Coordinator

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Cardiff Council is advertising a Voids Co-ordinator in the Housing and Communities Landlord Services. The role focuses on administration and co-ordination of void cases, delivering high-quality customer service.

The post requires experience in administration, data input, and working with customers, contractors and external providers. It also requires teamwork and the ability to follow complex procedures.

Qualifications

• Experience of working within an administration related environment and of using new technology.
• Good standard of data inputting.
• Experience of working with customers, contractors and external providers.

Responsibilities

• Provide a comprehensive service with emphasis on void management administration and case co-ordination.
• Meet high levels of customer service and follow complex procedures.

Skills

Administration experience

Data entry

Customer service

Teamwork

Job description

Cardiff Council is advertising a Voids Co-ordinator in the Housing and Communities Landlord Services. The role focuses on administration and co-ordination of void cases, delivering high-quality customer service.

The post requires experience in administration, data input, and working with customers, contractors and external providers. It also requires teamwork and the ability to follow complex procedures.