Voice & Network Engineer - CUCM, Teams, Hybrid

IMT Resourcing Solutions Ltd; Gloucester; Hybrid; GBP 33,000 - 55,000; Full time

Job summary

The Voice & Network Engineer role in Cheltenham offers hybrid working within a busy infrastructure team. You will support and maintain business-critical voice systems, with exposure to LAN, WAN, firewalls and broader networking infra, including CUCM, Cisco Unity and Microsoft Teams.

Ideal candidates have strong Cisco voice experience and a desire to expand their networking expertise across enterprise technologies, contributing to BAU activities and technical projects while on-call for critical

Qualifications

• Strong hands-on experience with Cisco Call Manager (CUCM) and Cisco Unity.
• Experience supporting Microsoft Teams and unified communications environments.
• Good understanding of SIP, VoIP and voice networking technologies.
• Experience troubleshooting complex voice infrastructure issues.
• Working knowledge of LAN/WAN technologies and general networking principles.
• An understanding of routing, switching and firewall technologies, with a willingness to develop further.
• Strong analytical and troubleshooting skills.
• A collaborative approach and genuine enthusiasm for learning new technologies.

Responsibilities

• Provide technical support, troubleshooting and maintenance across enterprise voice and unified communications systems.
• Support and administer Cisco Unified Communications Manager (CUCM), Cisco Unity and Microsoft Teams environments.
• Investigate and resolve complex voice-related incidents, ensuring minimal disruption to critical services.
• Support SIP connectivity, call routing and wider voice networking technologies.
• Work alongside experienced network engineers to develop your understanding of LAN, WAN, routing, switching and firewall technologies.
• Contribute to the configuration, maintenance, monitoring and optimisation of network infrastructure.
• Participate in BAU activities, infrastructure upgrades and technical improvement projects.
• Collaborate with internal teams and third-party suppliers to troubleshoot and resolve technical issues.
• Participate in an on-call rota, providing support for critical incidents across the wider network estate.

Skills

Analytical & troubleshooting

Collaborative mindset

Willingness to learn

Voice networking knowledge

Tools

CUCM

Cisco Unity

Microsoft Teams

Job description

The Voice & Network Engineer role in Cheltenham offers hybrid working within a busy infrastructure team. You will support and maintain business-critical voice systems, with exposure to LAN, WAN, firewalls and broader networking infra, including CUCM, Cisco Unity and Microsoft Teams.

Ideal candidates have strong Cisco voice experience and a desire to expand their networking expertise across enterprise technologies, contributing to BAU activities and technical projects while on-call for critical