Voice & Network Engineer — Cisco CUCM/UCCE | Hybrid

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 28,000 - 47,000; Full time

Job summary

IMT Resourcing Solutions seeks an ICT Network Engineer to support and maintain critical voice and network infrastructure in a Gloucestershire hybrid role.

You will focus on voice technologies, configure and maintain network hardware/software, and resolve incidents within SLAs while collaborating with Cisco CUCM/UCCE, Teams, SIP and LAN/WAN environments. A strong emphasis on troubleshooting and stakeholder collaboration is required.

Qualifications

• Strong experience with Cisco CUCM and UCCE.
• Good knowledge of Microsoft Teams and SIP.
• Proven voice networking experience.
• Wider networking experience including LAN/WAN.
• Experience using SolarWinds.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Experience with Cisco LAN/WAN, and firewall tech (Check Point/Palo Alto) and Cisco ISE would be advantageous.

Responsibilities

• Support and maintain voice and network infrastructure, with a particular focus on voice technologies.
• Configure, install and maintain network hardware and software.
• Investigate, diagnose and resolve network and voice-related incidents within agreed SLAs.
• Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments.
• Monitor network performance using tools including SolarWinds.
• Carry out network surveys and establish connectivity requirements.
• Support system backups, restoration and routine network administration.
• Maintain accurate configuration records following hardware and software changes.
• Work with colleagues, users and third-party suppliers to resolve technical issues.
• Participate in an out-of-hours/on-call rota, typically around one week in four.

Skills

Voice networking

Cisco CUCM

Cisco UCCE

Microsoft Teams

SIP

LAN/WAN

SolarWinds

Troubleshooting

Stakeholder communication

Tools

Cisco firewall (Check Point/Palo Alto)

Cisco ISE

MAB/802.1X

Cisco Wi‑Fi

Job description

IMT Resourcing Solutions seeks an ICT Network Engineer to support and maintain critical voice and network infrastructure in a Gloucestershire hybrid role.

You will focus on voice technologies, configure and maintain network hardware/software, and resolve incidents within SLAs while collaborating with Cisco CUCM/UCCE, Teams, SIP and LAN/WAN environments. A strong emphasis on troubleshooting and stakeholder collaboration is required.