ICT Network Engineer

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 28,000 - 47,000; Full time

Job summary

IMT Resourcing Solutions seeks an ICT Network Engineer to support and maintain critical voice and network infrastructure in a Gloucestershire hybrid role.

You will focus on voice technologies, configure and maintain network hardware/software, and resolve incidents within SLAs while collaborating with Cisco CUCM/UCCE, Teams, SIP and LAN/WAN environments. A strong emphasis on troubleshooting and stakeholder collaboration is required.

Qualifications

• Strong experience with Cisco CUCM and UCCE.
• Good knowledge of Microsoft Teams and SIP.
• Proven voice networking experience.
• Wider networking experience including LAN/WAN.
• Experience using SolarWinds.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Experience with Cisco LAN/WAN, and firewall tech (Check Point/Palo Alto) and Cisco ISE would be advantageous.

Responsibilities

• Support and maintain voice and network infrastructure, with a particular focus on voice technologies.
• Configure, install and maintain network hardware and software.
• Investigate, diagnose and resolve network and voice-related incidents within agreed SLAs.
• Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments.
• Monitor network performance using tools including SolarWinds.
• Carry out network surveys and establish connectivity requirements.
• Support system backups, restoration and routine network administration.
• Maintain accurate configuration records following hardware and software changes.
• Work with colleagues, users and third-party suppliers to resolve technical issues.
• Participate in an out-of-hours/on-call rota, typically around one week in four.

Skills

Voice networking

Cisco CUCM

Cisco UCCE

Microsoft Teams

SIP

LAN/WAN

SolarWinds

Troubleshooting

Stakeholder communication

Tools

Cisco firewall (Check Point/Palo Alto)

Cisco ISE

MAB/802.1X

Cisco Wi‑Fi

Job description

ICT Network Engineer

Location: Gloucestershire Hybrid Working

Salary: Up to £47,000

Working Pattern: 37 hours per week, with participation in an out-of-hours/on-call rota

Our client, a leading organisation, is hiring a Voice & Network Engineer to support and maintain critical voice and network infrastructure.

This is a hands-on technical position with a strong emphasis on voice technologies, alongside responsibility for wider LAN/WAN networking. You'll troubleshoot issues, maintain infrastructure and support the installation and configuration of hardware and software across a complex environment.

What you'll do

• Support and maintain voice and network infrastructure, with a particular focus on voice technologies
• Configure, install and maintain network hardware and software
• Investigate, diagnose and resolve network and voice-related incidents within agreed SLAs
• Support Cisco CUCM, UCCE, Microsoft Teams and SIP environments
• Monitor network performance using tools including SolarWinds
• Carry out network surveys and establish connectivity requirements
• Support system backups, restoration and routine network administration
• Maintain accurate configuration records following hardware and software changes
• Work with colleagues, users and third-party suppliers to resolve technical issues
• Participate in an out-of-hours/on-call rota, typically around one week in four

You’ll work closely with technical teams, end users and external suppliers to maintain reliable services and make effective use of the organisation’s network infrastructure.

What we’re looking for

• Strong experience with Cisco CUCM and UCCE
• Good knowledge of Microsoft Teams and SIP
• Proven voice networking experience
• Wider networking experience, including LAN/WAN
• Experience using SolarWinds
• Strong troubleshooting and problem-solving skills
• Ability to work effectively with technical and non-technical stakeholders

Experience with Cisco LAN/WAN, Cisco or Check Point/Palo Alto firewalls, Cisco ISE, MAB/802.1X and Cisco Wi-Fi would be advantageous.

The ideal candidate will be collaborative, analytical and comfortable taking ownership of technical issues. You'll be able to remain effective under pressure and adapt as priorities and technologies change.

Why join?

• Work across a varied voice and networking environment
• Develop deeper expertise across Cisco voice and network technologies
• Take ownership of technically interesting infrastructure challenges
• Access ongoing training and professional development

The successful candidate will need to meet the organisation's required security vetting standards.