Voice & Network Engineer – CUCM, SIP & Teams

DataCareers; Gloucester; On-site; GBP 47,000 - 51,000; Full time

Benefits offered by this job

On-call allowance

Job summary

DataCareers is seeking an experienced Voice & Network Engineer to join a small, skilled team in a public sector setting in Gloucester. The role focuses on Voice technologies while broadening exposure to networking, infrastructure and data communications.

You will configure, install and maintain Voice and network systems, support Cisco CUCM/UCCE, SIP and Microsoft Teams, and participate in 24/7 on-call duties.

Qualifications

• Proven experience in Voice technologies (CUCM, UCCE) and SIP.
• Strong networking knowledge across LAN/WAN and security.
• Experience with Microsoft Teams voice integration.
• On-call rotation availability and willingness to work in a 24/7 rota.

Responsibilities

• Configuring, installing, maintaining and reconfiguring Voice and network hardware and software.
• Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments.
• Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances.
• Troubleshooting network connectivity, performance and infrastructure issues.
• Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments.
• Carrying out network surveys to establish connectivity and infrastructure requirements.
• Using network monitoring and management tools to identify issues and monitor network performance.
• Using tools such as SolarWinds to collect network load and performance statistics and produce routine reports.
• Installing and removing hardware and software in line with agreed procedures and standards.
• Maintaining accurate configuration and asset management records following hardware and software changes.
• Carrying out defined system backup and restoration activities where required.
• Working with internal teams, users, suppliers and third parties to investigate and resolve technical issues.
• Supporting escalated incidents and providing technical support where required.
• Identifying opportunities to improve the use, reliability and performance of existing Voice and network infrastructure.
• Assisting with more complex technical issues alongside experienced colleagues and external specialists.
• Participating in the organisation's 24-hour on-call and out-of-hours rota, typically one week in four.

Skills

Voice technologies

Unified Communications

Troubleshooting

Team collaboration

Tools

Cisco CUCM

Cisco UCCE

SIP

Microsoft Teams

LAN/WAN

SolarWinds

Firewalls (Cisco/Check Point/Palo Alto)

802.1X / MAB

Job description

DataCareers is seeking an experienced Voice & Network Engineer to join a small, skilled team in a public sector setting in Gloucester. The role focuses on Voice technologies while broadening exposure to networking, infrastructure and data communications.

You will configure, install and maintain Voice and network systems, support Cisco CUCM/UCCE, SIP and Microsoft Teams, and participate in 24/7 on-call duties.