Service Team Member

National Trust; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Service Team Member for Croome Park, Worcester to support busy visitor operations across locations. You’ll help meet targets, solve problems and deliver exceptional service. The role may involve working at Hanbury Hall, The Firs and Greyfriars as needed.

Reporting to the Welcome Manager, you’ll join a team of eight, delivering welcoming service and ensuring visitors have a great day. A varied, rewarding role across multiple sites suite.

Qualifications

• Must be focused on giving great service to visitors.
• Confident speaking with visitors and solving problems.
• Team player who can also work on own initiative.
• Well-organised, adaptable and flexible to work across different sites.
• Willing to learn new skills and work towards shared goals.

Responsibilities

• Greet and help visitors across various sites and visitor areas.
• Assist with meeting service targets and resolving customer issues.
• Restock shop shelves, clear tables in the cafe, and answer visitor questions.
• Support membership recruitment and provide general visitor assistance.

Skills

Customer service

Communication

Teamwork

Organization

Learning agility

Job description

Summary

We’re looking for a Service Team Member to join us at Croome Park to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

Proposed interview date

Wednesday 27th October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

As part of Croome’s Welcome Team, you'll deliver consistently great customer service to all visitors and do everything possible to ensure they have a great day.

Reporting to the Welcome Manager, you'll be one of eight Service Team Members, working alongside a brilliant team of volunteers. There may be the occasional opportunity to work within the wider Worcestershire portfolio at Hanbury Hall, The Firs and Greyfriars.

What You'll Be Doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit and membership recruitment.

Who We're Looking For

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Croome Park, High Green, Worcester, WR8 9JS

Documents

Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

18th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.