Customer Service Adviser

Oxfordshire County Council; Banbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous holiday allowance

LGPS pension scheme

Employee Assistance Programme

Staff discounts

Job summary

Oxfordshire County Council’s Banbury Library is seeking a proactive Customer Service Adviser to be the first point of contact for library users, offering help face-to-face, by email or by phone.

You will assist customers in finding resources, help organise events for the local community, and carry out admin duties with a strong eye for detail in a dynamic, public-facing environment.

Qualifications

• Excellent communication skills and a confident, enthusiastic approach.
• Good digital skills and ability to assist customers with online resources.
• Calm under pressure in a busy customer service environment.

Responsibilities

• Assist customers face-to-face, via email, and by telephone.
• Help plan and run library events and activities for the community.
• Perform administrative duties and organise library materials.
• Maintain a high level of attention to detail.

Skills

Excellent communication

Good digital skills

Calm under pressure

Customer service

Job description

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, you will be expected to help facilitate events and activities for the local community. This role is also detail oriented and involves performing administrative duties and organising library material and information, a high level of attention to detail is crucial.

This role includes 2 evenings a week and 1 in 4 Saturdays, on a 4-week working pattern.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. You must love working with the public, have good digital skills and be calm under pressure. You will have excellent communication skills and be able to work with the team to deliver events and activities for all ages.

For an inform discussion about the role, or to clarify the 4-week working pattern, please contact Linda Kinge at Banbury Library via [e-mail] or call 01865 815102.

Rewards and benefits

• Generous holiday allowance, with option to buy' additional holiday
• A comprehensive Local Government Pension Scheme (LGPS).
• Employee Assistance Programme including access to health and wellbeing support.
• A range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Great learning and development opportunities to support your ongoing development.

Ourcommitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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