Visitor Experience Assistant

HCT; Winchester; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

25 days annual leave

5% employer pension contributions

Employee Assistance Programme

Cycle to Work Scheme

Eye tests and glasses vouchers

Job summary

Hampshire Cultural Trust's Historic Winchester venues are seeking a Visitor Experience Assistant to join the front-of-house team across The Great Hall, Westgate, and City Museum. You will help sell tickets, deliver tours, work in our shop and cafe, and support events and hires, ensuring exceptional visitor service.

This part-time, permanent role requires a people-focused communicator who enjoys meeting visitors daily, with weekend/evening availability.

Qualifications

• Excellent customer service and communication skills.
• Willing to work weekends and evenings.
• Ability to work as part of a front-of-house team.
• Interest in history and visitor experience is a plus.

Responsibilities

• Sell tickets and deliver visitor tours across The Great Hall, Westgate and City Museum.
• Work in our shop and cafe and support events and hire activities.
• Collaborate with volunteers to ensure outstanding customer service.
• Provide a warm, welcoming experience for visitors and ensure safety.

Skills

Customer service

Communication

People skills

Team player

Job description

Visitor Experience Assistant

Application Deadline: 8 October 2026

Department: Operations

Employment Type: Permanent - Part Time

Location: Historic Winchester

Reporting To: Bryan Davies

Compensation: £7,092.68 / year

Description

Level: 4A

Salary: £7,092.68 per annum (£24,454.08 FTE)
Location: Historic Winchester - The Great Hall with Westgate Museum and City Museum

Hours:10.7 hours per week including regular weekends and evenings

Type of Contract: Permanent

Do you want to help make the history of Winchester come alive?

As a vital member of our front of house team across The Great Hall, Westgate and City Museum, you’ll be at the heart of the visitor experience. You’ll help bring 1,000 years of history to life, exciting and inspiring visitors to both sites. You will be involved in all aspects of the operation at the venues, from selling tickets, delivering visitor tours, working in our shop and cafe, to supporting events and hires. You will work alongside our volunteers to ensure the team delivers fantastic customer service and outstanding events.

A bit about you

You’ll be a people person and will enjoy meeting new customers every day with a great understanding of what makes exceptional customer service. You’ll be a great communicator and will love putting your excellent people skills to use to make every visitor feel valued and welcome. You’ll be a supportive team player, always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Paid emergency leave
• Industry leading Employee Assistance Programme
• Access to same day GP appointments for employees and their immediate family
• Life assurance scheme (x3 annual salary)
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme

  Timeframes

  Closing date for applications: 8 October 2026

  To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

  If you have any queries relating to the recruitment process, email [e-mail] or call our enquiries line on 01962 398412.