Visitor Experience Specialist — Flexible Hours & Free Entry

National Trust; Wolverhampton; On-site; GBP 1,240,000 - 1,653,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust at Moseley Old Hall, part of the West Birmingham, Wolverhampton and the Black Country portfolio, seeks an enthusiastic visitor-facing colleague. You will deliver excellent customer service, answer queries, and share accurate information to help visitors have the best day possible.

Reporting to the Welcome Manager, you will join a team of four; duties span the visitor experience, events, and promotional activities.

Qualifications

• Customer-focused with an understanding of great service.
• Team player who can also work on their own initiative.
• Well organised and adaptable to changing needs.
• Willing to learn new skills and take on varied tasks.

Responsibilities

• Deliver a great all-round customer service experience to visitors.
• Answer queries and listen to visitors to share the right information.
• Be involved in different aspects of the visitor experience, from events to social media promotion.
• Support the Welcome Manager and colleagues to ensure visitors have the best day possible.

Skills

Customer focus

Team player

Well organised

Adaptable

Willing to learn

Positive attitude

Job description

National Trust at Moseley Old Hall, part of the West Birmingham, Wolverhampton and the Black Country portfolio, seeks an enthusiastic visitor-facing colleague. You will deliver excellent customer service, answer queries, and share accurate information to help visitors have the best day possible.

Reporting to the Welcome Manager, you will join a team of four; duties span the visitor experience, events, and promotional activities.