Welcome & Service Team Member - Wolverhampton

National Trust; Wolverhampton; On-site; GBP 1,240,000 - 1,653,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust at Moseley Old Hall, part of the West Birmingham, Wolverhampton and the Black Country portfolio, seeks an enthusiastic visitor-facing colleague. You will deliver excellent customer service, answer queries, and share accurate information to help visitors have the best day possible.

Reporting to the Welcome Manager, you will join a team of four; duties span the visitor experience, events, and promotional activities.

Qualifications

• Customer-focused with an understanding of great service.
• Team player who can also work on their own initiative.
• Well organised and adaptable to changing needs.
• Willing to learn new skills and take on varied tasks.

Responsibilities

• Deliver a great all-round customer service experience to visitors.
• Answer queries and listen to visitors to share the right information.
• Be involved in different aspects of the visitor experience, from events to social media promotion.
• Support the Welcome Manager and colleagues to ensure visitors have the best day possible.

Skills

Customer focus

Team player

Well organised

Adaptable

Willing to learn

Positive attitude

Job description

Hours/working pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Telephone screening calls will be the week commencing 21st September. Interviews will take place during the week of 28th September. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you'll be part of a team of four working at Moseley Old Hall, as part of the West Birmingham, Wolverhampton and the Black Country portfolio. What it's like to work here. Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places