Senior Visitor Experience & Inclusion Lead

National Trust for Places of Historic Interest or Natural Beauty; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy‑

Job summary

The National Trust is seeking a Senior Visitor Experience Officer for Birmingham Back to Backs. You will lead engaging activity programmes, curate exhibition spaces, and build partnerships to widen access to heritage and nature.

Based at Birmingham Back to Backs with travel to local sites, you will supervise volunteers and support day-to-day operations while delivering high standards of customer service in a busy heritage setting.

Qualifications

• Experience in creating and delivering activities and experiences that engage people.
• Ability to build positive relationships and work with diverse partners.
• Experience in developing and/or curating exhibitions.
• Confident interpreting heritage and stories for diverse audiences.

Responsibilities

• Report to the Property Experience Curator and work with staff and volunteers across visitor welcome, community engagement, house and collections.
• Create and deliver a dynamic programme of events, activities and exhibitions on and off site.
• Manage exhibition spaces and develop partnerships for partner‑led exhibitions.
• Support day‑to‑day property operations, including budgets and income targets.
• Act as Duty Manager on weekends and some evenings, handling emergencies and visitor questions.

Skills

Activity delivery

Partnership building

Exhibition development

Heritage interpretation

Organization

Adaptability

Customer service

Volunteer supervision

Job description

The National Trust is seeking a Senior Visitor Experience Officer for Birmingham Back to Backs. You will lead engaging activity programmes, curate exhibition spaces, and build partnerships to widen access to heritage and nature.

Based at Birmingham Back to Backs with travel to local sites, you will supervise volunteers and support day-to-day operations while delivering high standards of customer service in a busy heritage setting.