Visitor Services Associate — Flexible Hours

National Trust; Dorking; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust at Polesden Lacey is seeking a Service Team Member to join the Welcome and Service team. You will work mainly in the Visitor Reception, handling tills, helping visitors, promoting memberships and Gift Aid.

The role offers flexible weekend shifts, hourly pay, and a fixed-term contract until 31 March 2027 with opportunities to support events. The National Trust provides generous benefits including pension, free entry for you and your family, season ticket loan, and more.

Qualifications

• Day-to-day, you\'ll deliver a great all-round customer service experience.
• You\'ll be on the till answering queries and sharing information with visitors.
• You\'ll promote membership and explain Gift Aid to visitors.

Responsibilities

• Work within Visitor Reception to meet service targets.
• Answer visitor queries and promote the benefits of membership.
• Support in car park or at events on busy days.

Skills

Customer service

Communication

Teamwork

Flexibility

Tools

Cash register

Job description

National Trust at Polesden Lacey is seeking a Service Team Member to join the Welcome and Service team. You will work mainly in the Visitor Reception, handling tills, helping visitors, promoting memberships and Gift Aid.

The role offers flexible weekend shifts, hourly pay, and a fixed-term contract until 31 March 2027 with opportunities to support events. The National Trust provides generous benefits including pension, free entry for you and your family, season ticket loan, and more.