Senior Visitor Experience Lead - Inclusive Exhibitions

National Trust; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Free NT entry

Deposit loan

Season ticket loan

EV car lease

Discounts

Holiday allowance

Flexible working

Employee assistance

Free parking

Job summary

The National Trust is seeking a Senior Visitor Experience Officer for Birmingham Back to Backs. Based in Birmingham, you’ll lead a varied programme of exhibitions and activities, while building partnerships across sites and engaging diverse communities.

You'll manage temporary exhibition spaces, develop experiences for children and families, and oversee visitor welcome, community engagement, and volunteers. Regular weekend work and occasional evenings are expected.

Qualifications

• Experience in creating and delivering activities and experiences
• Ability to build partnerships and collaborate with diverse people
• Experience in developing and/or curating exhibitions
• Ability to interpret heritage and stories for diverse audiences
• Well organized with ability to manage multiple priorities
• Experience in supervising volunteers

Responsibilities

• Work with staff and volunteers across visitor welcome, community engagement, house and collections, and the Visitor Experience team.
• Create and deliver a dynamic programme of events, activities and exhibitions on and off site.
• Manage exhibition spaces and lead partner-led exhibitions.
• Support day-to-day operation, manage budgets and monitor expenditure toward income targets.
• Act as Duty Manager on weekends, bank holidays, and occasional evenings.

Skills

Inclusive design

Partnership development

Exhibition curation

Audience engagement

Volunteer supervision

Project management

Job description

The National Trust is seeking a Senior Visitor Experience Officer for Birmingham Back to Backs. Based in Birmingham, you’ll lead a varied programme of exhibitions and activities, while building partnerships across sites and engaging diverse communities.

You'll manage temporary exhibition spaces, develop experiences for children and families, and oversee visitor welcome, community engagement, and volunteers. Regular weekend work and occasional evenings are expected.