Retail Assistant

The Royal Air Force Museum; Greater London; On-site; GBP 13,000 - 16,000; Part time

Job summary

The Royal Air Force Museum in London is seeking a Retail Assistant on a part-time annualised contract. You will join a customer-focused team working across both the museum’s retail outlet and admissions point, delivering friendly service and promoting products, experiences, and activities to visitors.

Based on an annualised contract, total hours are 988 per year with shifts typically 4–7 hours. Standard hours are generally 9:30am–5:30pm and may include weekends, at our London site.

Qualifications

• Customer service skills are essential.
• Ability to promote and upsell products, experiences and activities.

Responsibilities

• Assist customers at the museum retail outlet and admissions point.
• Deliver exceptional visitor service and promote products and experiences.
• Work across the shop and admissions to support operations.

Job description

The Royal Air Force Museum is currently recruiting for a Retail Assistant. You will join us on a part-time, annualised basis working 988 hours per year and in return you will receive a competitive salary of £14,622.40 per annum.

About Us

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story – past, present and future – using the stories of its people and our collections to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

Our museum commitments are the golden thread that run through everything that we do. These are:

• Health and Wellbeing
• Equity, Diversity and Inclusion
• Sustainability

What We Are Looking For in our Retail Assistant:

The Museum is looking to appoint a Retail Assistant on an annualised contract.

You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.

Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.

This role will be based at our London site.

The closing date for applications is: 5 October 2026

Interviews will take place on: 16 October 2026