Retail Assistant

Royal Air Force (RAF); City of Westminster; On-site; GBP 9,000 - 14,000; Full time

Job summary

The Royal Air Force Museum in London is seeking a customer-focused team member for the museum's retail outlet and admissions point. You will deliver outstanding visitor service, ensuring visitors are delighted with the RAF stories and the overall experience.

The role involves promoting products and experiences, multitasking across duties, and working flexible hours at our London site. The successful candidate will excel in guest engagement and helping visitors connect with our compelling

Responsibilities

• Deliver exceptional visitor service at both the museum retail outlet and admissions desk.
• Promote and upsell products, experiences, and activities to visitors.

Job description

You will be part of a customer focused team working across both the museum's retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories. Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends. This role will be based at our London site.

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity. We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire. Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives. Our museum commitments are the golden thread that run through everything that we do. These are:

• Health and Wellbeing
• Equity, Diversity and Inclusion
• Sustainability