Retail Assistant (Annualised: 988 hours)

Royal Air Force Museum; Greater London; On-site; GBP 13,000 - 16,000; Part time

Job summary

The Royal Air Force Museum in London is seeking a part-time Retail Assistant on an annualised contract. The role involves working across the museum's retail outlet and admissions point, delivering excellent visitor service and upselling products, experiences and activities.

An annualised contract with 988 hours per year applies, with shifts typically 9:30am–5:30pm, including weekends. Applicants should demonstrate a friendly attitude and the ability to multi-task across duties, ensuring visitors

Qualifications

• Excellent customer service skills.
• Ability to promote and upsell products, experiences, and activities to visitors.
• Friendly attitude and ability to multi-task across duties.

Responsibilities

• Work across the museum's retail outlet and admissions point.
• Deliver exceptional visitor service and promote upsell opportunities to visitors.
• Maintain a friendly attitude and multi-task across duties.

Skills

Customer service

Upselling

Multitasking

Friendly attitude

Job description

Retail Assistant

Part-time, Annualised: 988 hours per year - London
Permanent

£14,622.40 per annum

About Us

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

Our museum commitments are the golden thread that run through everything that we do. These are:

• Health and Wellbeing
• Equity, Diversity and Inclusion
• Sustainability

What We Are Looking For

The Museum is looking to appoint a Retail Assistant on an annualised contract.

You will be part of a customer focused team working across both the museum's retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first‑class service and connected with our compelling stories.

Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.

This role will be based at our London site.

The closing date for applications is: 5 October 2026

Interviews will take place on: 16 October 2026