Visitor Experience Ranger

Dwr Cymru Cyf; Cardiff; On-site; GBP 12,000 - 15,000; Full time

Job summary

Welsh Water’s Lisvane and Llanishen Visitor Attraction site is seeking a Visitor Experience Ranger to uphold high standards of site presentation and visitor care. The role involves keeping facilities clean and welcoming, ensuring safety, and engaging with visitors to share knowledge about the site and its surroundings.

The position is fixed on permanent contract, 37 hours per week, with weekend work and varied shifts (08:00–20:30). An Enhanced DBS check is required before start.

Responsibilities

• Maintain grounds, facilities and amenities to high standards to ensure a welcoming, safe environment.
• Monitor visitor behaviour and enforce site rules to protect people and property.
• Provide warm, knowledgeable customer service and information about the site and surroundings.
• Work with colleagues across departments to keep operations smooth and contribute to improvements.

Job description

You'll join a great team of colleagues at the Visitors Centre. As a Visitor Experience Ranger, you will play a vital role in maintaining the highest standards of site presentation and visitor experience. Your responsibilities include ensuring the cleanliness, safety, and overall appearance of the site, creating an environment that reflects the quality and values of Welsh Water. You will act as a visible presence across the site, monitoring visitor activity to uphold safety and site rules, and addressing issues promptly and professionally. Through proactive engagement, you will provide visitors with a warm, knowledgeable, and helpful service, always promoting a positive image of Welsh Water. Key aspects of the role include:

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives. To succeed, you'll need strong communication skills, a proactive approach, and the ability to remain calm and professional in all situations., You are passionate about delivering exceptional visitor experiences and take pride in maintaining high standards across our sites. You enjoy working outdoors and as part of a team, with a proactive approach to problem-solving and a friendly, professional manner when engaging with the public. You are adaptable, willing to support different departments, and comfortable handling both customer-facing duties and practical tasks such as grounds maintenance and facility upkeep., Excellent communication and customer service skills to engage visitors positively.
• A hands-on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• A willingness to assist across departments such as café/catering, retail, activities, and campsite.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).

Enhanced DBS check required prior to start date.

Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go. …Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more? Take a look at here: https://lisvane-llanishen.com/ Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

• Permanent contract, 37 hours per week (includes weekends)
• Earliest start 08:00am and latest finish will be 20:30pm (typically 8 hours shifts, subject to operational needs) 8am-4pm OR 12.30pm-8.30pm
• 6 weeks advanced rota