Visitor Attraction Receptionist

Dwr Cymru Cyf; Llys-y-frân; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Dŵr Cymru Cyf, based at Llys-y-Frân in Pembrokeshire, seeks a friendly receptionist to manage front-of-house at the Visitor Attraction centre. You will greet visitors, sign them in, handle phone enquiries, and support daily admin while upholding Welsh Water’s image.

Responsibilities include coordinating meeting room bookings, catering, water-sports bookings via EOLA, assisting with health and safety tasks, fire registers, evacuations and general site administration.

Formación

• Experience in front-of-house or customer-facing roles.
• Experience handling phone calls and enquiries from customers.
• Proficient in Microsoft Office suite.

Responsabilidades

• Act as the first point of contact for external bodies, visitors and the public attending the visitor attraction centre.
• Manage meeting room bookings, catering, and water-sports requirements.
• Contribute to health and safety requirements on site and ensure a safe working environment.
• Assist with fire registers, evacuations, first aid and security of staff and visitors.
• Meet and greet visitors and sign them in at the site.
• Deal with telephone enquiries, transfer calls and take messages as needed.
• Assist Business Support with general day-to-day administration tasks.
• Handle post, parcels, deliveries, couriers and special deliveries on site.
• Monitor and rearrange water sports bookings via the EOLA system.
• Undertake any other duties as required to meet business needs.

Conocimientos

Customer service

English communication

Phone handling

Microsoft Office

Educación

Clerical/administration qualification

Herramientas

Excel

Word

Outlook

PowerPoint

Descripción del empleo

Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include: Key tasks and responsibilities 1. Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre. 2. Effectively contributing to the visitors' attractions team objectives and goals. You will be required to manage meeting room bookings, catering, and water-sports requirements. 3. Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors. 4. Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors. 5. Meeting and greeting Visitors, ensuring they sign in the visitor's book and are met by their site contact. 6. Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities. 7. Assisting Business Support with general day to day administrations tasks. 8. Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site. 9. Monitor, create and rearrange water sports booking system via EOLA software. 10. Undertaking any other duties as required to meet the needs of the business.

Essential Experience

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience of dealing with members of the public, including working in a front-of-house, reception or customer-facing role.
• Experience of making and receiving phone calls and enquiries, and dealing with customers and members of the public over the phone.

Essential Knowledge & Skills

• Enthusiastic about putting our customers first every day.
• Commercial awareness.
• Knowledge or experience of Health and Safety processes.
• Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
• Ability to make positive decisions and manage situations.
• Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
• Ability to communicate effectively in both spoken and written English.

Good to know

We're looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019. Job Segment: Receptionist, PR, Wastewater, Water Treatment, Clerical, Administrative, Marketing, Engineering