Visitor Experience Ranger

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff Discounts

Full training given and uniform

Beautiful working location

Job summary

Dŵr Cymru Welsh Water’s Visitor Attraction site at Lisvane and Llanishen in Cardiff is seeking a Visitor Experience Ranger to maintain high standards of presentation and visitor care. You will keep the site welcoming, clean, and safe, and you’ll engage with visitors with friendly, helpful service.

You’ll monitor activity, enforce rules, and work with colleagues to improve operations, while remaining calm, professional and adaptable across shifts, including weekends.

Qualifications

• Excellent communication and customer service skills to engage visitors positively.
• A hands-on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• Willingness to assist across departments such as café/catering, retail, activities, and campsite.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).

Responsibilities

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.

Skills

Communication skills

Customer service

Health and safety

Flexibility

Team support

Grounds maintenance

Job description

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City: Cardiff

Address:

Cardiff, Wales, GB, CF14

Job Requisition Number 9459

Work Type Permanent

Job Function Leisure and Hospitality

Salary Range £25,949.00 perm (annualised hours)

Base

Closing Date

Llanishen

Lisvane & Llanishen Reservoirs (Cardiff)

23:59 on 7th November 2026

What you’ll be responsible for

You’ll join a great team of colleagues at the Visitors Centre. As a Visitor Experience Ranger, you will play a vital role in maintaining the highest standards of site presentation and visitor experience. Your responsibilities include ensuring the cleanliness, safety, and overall appearance of the site, creating an environment that reflects the quality and values of Welsh Water.

You will act as a visible presence across the site, monitoring visitor activity to uphold safety and site rules, and addressing issues promptly and professionally. Through proactive engagement, you will provide visitors with a warm, knowledgeable, and helpful service, always promoting a positive image of Welsh Water.

Key aspects of the role include:

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.

To succeed, you’ll need strong communication skills, a proactive approach, and the ability to remain calm and professional in all situations.

About you

You are passionate about delivering exceptional visitor experiences and take pride in maintaining high standards across our sites. You enjoy working outdoors and as part of a team, with a proactive approach to problem-solving and a friendly, professional manner when engaging with the public. You are adaptable, willing to support different departments, and comfortable handling both customer-facing duties and practical tasks such as grounds maintenance and facility upkeep.

You will have:

• Excellent communication and customer service skills to engage visitors positively.
• A hands‑on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• A willingness to assist across departments such as café/catering, retail, activities, and campsite.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).

Enhanced DBS check required prior to start date.

Good to know

• Earliest start 08:00am and latest finish will be 20:30pm (typically 8 hours shifts, subject to operational needs) 8am-4pm OR 12.30pm-8.30pm
• 6 weeks advanced rota

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

We have great benefits, including:

• Staff Discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state‑of‑the‑art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water‑based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

…Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more? Take a look at here:https://lisvane-llanishen.com/

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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