Visitor Attraction Receptionist

Dŵr Cymru Welsh Water; Llys-y-frân; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Annual pay review

Staff discounts at our visitor attract

Full training given and uniform

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Welsh Water is recruiting two casual visitor centre receptionists at Llys y Fran in Pembrokeshire. This zero-hours role offers around two days per week, including weekends, with hours varying by seasonal opening times.

You will be the first point of contact for visitors and external bodies, manage bookings, handle inquiries, and support health and safety, admin tasks, and water-sports bookings using the EOLA system. Excellent customer service and English communication are essential.

Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience of dealing with members of the public, including front-of-house reception or customer-facing role.
• Experience of making and receiving phone calls and enquiries, and dealing with customers over the phone.
• Enthusiastic about putting customers first every day.
• Commercial awareness.
• Knowledge or experience of Health and Safety processes.
• Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
• Ability to make positive decisions and manage situations.
• Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
• Ability to communicate effectively in both spoken and written English.

Responsibilities

• Manage duties and front of house activities at the Visitor Attraction centre reception.
• Be first point of contact for external bodies, visitors and members of the public.
• Manage meeting room bookings, catering, and water-sports requirements.
• Support health and safety on site and ensure safe working environment.
• Assist with Fire Registers, evacuations, first aid and site security.
• Meet and greet visitors, sign them in and connect with site contact.
• Handle telephone enquiries and internal/external communications.
• Assist Business Support with day-to-day admin tasks.
• Process post and deliveries and coordinate couriers.
• Monitor and adjust water sports bookings in the EOLA system.

Education

Clerical/administration or public relations-related qualifications, or equivalent experience.

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job Requisition Number 9365

Work Type Casual

Job Function Leisure and Hospitality

Salary Range £13.59 / Hour

Closing Date Llys y Fran Pembrokeshire (SA63 4RR)

What you’ll be responsible for

We’re looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.

Duties

Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include:

• Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre.
• Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to manage meeting room bookings, catering, and water-sports requirements.
• Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors.
• Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors.
• Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact.
• Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities.
• Assisting Business Support with general day to day administrations tasks.
• Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site.
• Monitor, create and rearrange water sports booking system via EOLA software.
• Undertaking any other duties as required to meet the needs of the business.

About You

Essential Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.

Essential Experience

• Experience of dealing with members of the public, including working in a front-of-house, reception or customer-facing role.
• Experience of making and receiving phone calls and enquiries, and dealing with customers and members of the public over the phone.

Essential Knowledge & Skills

• Enthusiastic about putting our customers first every day.
• Commercial awareness.
• Knowledge or experience of Health and Safety processes.
• Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
• Ability to make positive decisions and manage situations.
• Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
• Ability to communicate effectively in both spoken and written English.

Good to know

We’re looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.

For any further information about this role please contact [e-mail]

Benefits

• Annual pay review
• Staff Discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location
• Flexible working hours

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.