Visitor Attraction Receptionist

Dŵr Cymru Welsh Water; Haverfordwest; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff discounts at visitor attractions

Full training provided

Uniform provided

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Welsh Water is seeking two part-time Visitor Attraction Receptionists for the Haverfordwest site. The role involves front-of-house duties at the visitor centre, handling sign-ins, phone enquiries and bookings, with zero-hours contracts and weekend work possible.

You will assist with health and safety, post handling and daily admin tasks, while delivering a high standard of customer service to visitors and external stakeholders.

Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience dealing with the public in a front-of-house role.
• Experience handling phone calls and answering queries by phone.
• Enthusiastic about putting customers first every day.
• Knowledge of Health and Safety processes.
• Competent with Excel, Word, Outlook and PowerPoint.

Responsibilities

• Act as first point of contact for visitors and external bodies at the visitor attraction.
• Manage bookings, catering and water-sports requirements for the team.
• Contribute to health and safety on site and ensure a safe working environment.
• Assist with fire safety, evacuations, first aid and security protocols for staff and visitors.
• Meet and greet visitors and sign them in, ensuring site contact is available.
• Handle telephone enquiries and transfer calls as needed.
• Assist Business Support with day-to-day administrative tasks.
• Sort and manage post, deliveries and couriers on site.
• Maintain and update water sports bookings using EOLA.

Skills

Front of house

Customer service

Telephone handling

English communication

Computer literacy

Education

Clerical/administration qualifications

Tools

EOLA software

Microsoft Office

Job description

City: Haverfordwest

Address: Haverfordwest, Wales, GB, SA63 4RR

Job Requisition Number 9365

Work Type Casual

Job Function Leisure and Hospitality

Salary Range £13.59 / Hour

Base

Closing Date

What you’ll be responsible for

We’re looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.

Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include:

Key tasks and responsibilities

• Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre.
• Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to manage meeting room bookings, catering, and water-sports requirements.
• Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors.
• Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors.
• Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact.
• Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities.
• Assisting Business Support with general day to day administrations tasks.
• Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site.
• Monitor, create and rearrange water sports booking system via EOLA software.
• Undertaking any other duties as required to meet the needs of the business.

About you

Essential Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience of dealing with members of the public, including working in a front-of-house, reception or customer-facing role.
• Experience of making and receiving phone calls and enquiries, and dealing with customers and members of the public over the phone.
• Enthusiastic about putting our customers first every day.
• Knowledge or experience of Health and Safety processes.
• Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
• Ability to make positive decisions and manage situations.
• Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
• Ability to communicate effectively in both spoken and written English.

Good to know

We’re looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

We have great benefits, including:

• Staff Discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location
• Flexible working hours

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT