Guest Experience Ranger – Welcoming, Safe & Engaging

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff Discounts

Full training given and uniform

Beautiful working location

Job summary

Dŵr Cymru Welsh Water’s Visitor Attraction site at Lisvane and Llanishen in Cardiff is seeking a Visitor Experience Ranger to maintain high standards of presentation and visitor care. You will keep the site welcoming, clean, and safe, and you’ll engage with visitors with friendly, helpful service.

You’ll monitor activity, enforce rules, and work with colleagues to improve operations, while remaining calm, professional and adaptable across shifts, including weekends.

Qualifications

• Excellent communication and customer service skills to engage visitors positively.
• A hands-on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• Willingness to assist across departments such as café/catering, retail, activities, and campsite.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).

Responsibilities

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.

Skills

Communication skills

Customer service

Health and safety

Flexibility

Team support

Grounds maintenance

Job description

Dŵr Cymru Welsh Water’s Visitor Attraction site at Lisvane and Llanishen in Cardiff is seeking a Visitor Experience Ranger to maintain high standards of presentation and visitor care. You will keep the site welcoming, clean, and safe, and you’ll engage with visitors with friendly, helpful service.

You’ll monitor activity, enforce rules, and work with colleagues to improve operations, while remaining calm, professional and adaptable across shifts, including weekends.