Community, Participation & Volunteering Co-Ordinator

National Trust; Tees Valley; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Community, Participation & Volunteer Co-ordinator to champion engagement, co-ordinate activities and diversify opportunities so more people can get involved with the Trust. 30 hours/week, fixed-term to 30 June 2027, with DBS check and duties including Duty Manager responsibilities.

You’ll recruit and support volunteers, build strong partnerships, and promote inclusion across local communities within a larger property team environment.

Qualifications

• Understanding volunteer engagement and participatory practice, with focus on volunteer innovation.
• Experience increasing participation and developing inclusive opportunities.
• Experience managing and supporting a team.
• Strong communication and relationship-building skills.
• Ability to coach and support others and work across teams.
• Confidence using data and insight to guide decisions.
• Knowledge of safeguarding, GDPR and equality legislation.
• Proactive, empathetic and inclusive approach.

Responsibilities

• Support volunteering work and community engagement, putting people at the centre of plans.
• Build partnerships, create inclusive volunteering opportunities, recruit and support volunteers from local community.
• Support volunteers and encourage community-led activities that help restore nature.
• Support colleagues, champion best practice, ensure systems and data are well managed.
• Remove barriers to participation and ensure underrepresented voices are heard.
• Build collaborations and partnerships within the community by creating opportunities for people to share time and skills.
• Duty Manager responsibilities during opening hours and as main contact for staff, volunteers and visitors.

Skills

Volunteer engagement

Participation growth

Team management

Communication skills

Coaching & collaboration

Data-driven decisions

Safeguarding & GDPR knowledge

Inclusive approach

Job description

Summary

The National Trust's commitment is \"For everyone, for ever.\" Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive. Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust. As our Community, Participation & Volunteer Co-ordinator, you will champion the value of engagement, support the team to co-ordinate activities, and help grow and diversify opportunities so more people can get involved with the National Trust. This is a varied role that requires excellent organisational skills, a proactive approach to problem-solving and strong relationship management skills.Salary: £22,089.60 per annum (based £27,612 full-time equivalent)Contract Duration: Fixed term until 30th June 2027Working Pattern: You'll work 30 hours per week, including some weekends.This role requires you to work with vulnerable groups including children, and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it's like to work here

Ormesby Hall is part of a larger portfolio stretching across the North York Moors and Coast. You’ll report to the Community, Participation and Volunteering Manager and be part of the Community, Participation and Volunteering team, as well as the wider property team of more than 20 colleagues across the Gardens, House and Commercial teams. A key part of the role will involve recruiting and supporting volunteers, particularly from groups within the local community, and developing strong partnerships and working relationships.

What you'll be doing

Supporting our volunteering work and community engagement, you'll be putting people at the centre of our plans. You'll build strong partnerships, create inclusive volunteering opportunities, and recruit and support volunteers, particularly from groups within our local community. You'll support and value our many volunteers, and encourage community-led activities that help restore nature.You'll support colleagues, champion best practice, and ensure our systems and data are well managed. You'll work to remove barriers to participation, ensuring underrepresented voices are heard and actively involved.You'll also look to build collaborations and partnerships within our community by creating and supporting opportunities for people to share time and skills, actively supporting community, partner-led or independent activities.The role also includes Duty Manager responsibilities. This includes overseeing the smooth day-to-day running of the property during opening hours and acting as the main point of contact for staff, volunteers and visitors in the event of an emergency, enquiry or complaint.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you have:

• an understanding of volunteer engagement, participatory practice and volunteer innovation
• experience in increasing participation and developing inclusive opportunities
• experience managing and supporting a team of people
• strong communication and relationship-building skills
• the ability to coach and support others, and to work collaboratively across teams
• confidence in using data and insight to guide decisions
• knowledge of relevant legislation including safeguarding, GDPR, and equality
• a proactive, empathetic, and inclusive approach

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places