Visitor Experience Manager - Weekend & Staff Lead

Darlington Borough Council; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

LGPS

Equality forums

Training & dev

Physiotherapy

Counselling

Wellbeing

Discounts

Vivup benefits

Travel Club

Job summary

Darlington Borough Council invites applications for the Welcome Manager at Hopetown Darlington. You will lead multiple teams across Food & Beverage, Retail, Admissions, Visitor Experience and Housekeeping, delivering outstanding customer service with an energetic, can-do attitude.

The role involves shift work across seven days, with weekends emphasized to keep the visitor experience high. Health & Safety and security of staff and visitors are key, including emergency procedures and first aid

Responsibilities

• Manage teams: Food & Beverage, Retail, Admissions, Visitor Experience & Housekeeping.
• Oversee Health & Safety and security; lead emergency procedures and first aid responses.
• Provide exceptional customer service and maintain high visitor experience across site.

Job description

Darlington Borough Council invites applications for the Welcome Manager at Hopetown Darlington. You will lead multiple teams across Food & Beverage, Retail, Admissions, Visitor Experience and Housekeeping, delivering outstanding customer service with an energetic, can-do attitude.

The role involves shift work across seven days, with weekends emphasized to keep the visitor experience high. Health & Safety and security of staff and visitors are key, including emergency procedures and first aid