Guest Experience Supervisor & Retail Team Leader

DARLINGTON BOROUGH COUNCIL

Tees Valley

On-site

GBP 24,000 - 34,000

Full time

7 days ago

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Benefits offered by this job

Local Government Pension Scheme with A

Staff equality forums

Training and development

Physiotherapy service

Confidential counselling service

Wellbeing offer

Dolphin Centre Fit for Life Discounts

Local and National retailer discounts

Vivup employee benefit app

Arriva Employee Travel Club

Job summary

Hopetown Darlington, operated by Darlington Borough Council, is seeking a proactive Visitor Experience Supervisor to lead the retail and admissions team at its rail heritage site. You will train staff, plan rotas, drive ticket and merchandise sales, and monitor KPIs while delivering outstanding customer service to every visitor.

You will act as an ambassador for Hopetown Darlington, bringing energy, creativity and a can-do attitude to day-to-day operations in a busy front-facing role within a

Qualifications

Experience in hospitality or visitor services preferred.
Able to lead a retail and admissions team.
Strong customer service ethos with an 'above and beyond' approach.
Experience in rostering and KPI monitoring.

Responsibilities

Lead, motivate and inspire a retail and admissions team.
Train the team and problem solve on the shop floor.
Devise rotas, drive ticket and merchandise sales.
Monitor KPIs and create outstanding visual merchandise displays.
Act as an ambassador for Hopetown Darlington delivering exceptional customer service.

Job description

You will act as an ambassador for Hopetown Darlington, bringing energy, creativity and a can-do attitude to day-to-day operations in a busy front-facing role within a

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