Guest Experience Ambassador (Casual)

Darlington Borough Council; Tees Valley; On-site; GBP 20,000 - 30,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Staff equality forums

Training and development

Physiotherapy service

Counselling service

Dolphin Centre Discounts

Local and National retailer discounts

Vivup benefits

Job summary

Darlington Borough Council invites applications for a Casual Visitor Experience Team Member at Hopetown Darlington. The role offers varied, front-facing duties across museum spaces, exhibits, and events, delivering high-quality customer service with energy and a positive attitude.

Salary is £13.48 per hour, with a band of £20,001 to £30,000 for annual equivalent, and hours as and when required. The post is casual/seasonal with flexible shifts and benefits as listed.

Responsibilities

• As a Visitor Experience Team member, you will be bursting with personality, energy and positivity to deliver the highest standard of customer service excellence at Hopetown Darlington. Your role will be front facing and therefore you will have a passion for customer service as you welcome and assist a diverse cross section of the public. An ‘above and beyond’ approach to visitors is essential ensuring all customers’ needs are met and possess a high level of communication skills.
• You will work across multiple areas of the venue, and no two days will be the same. Your responsibilities will be diverse, challenging and exciting as you work across the museum, exhibition space, outside play area, the immersive experience ride or at one of our thrilling events and festivals. Your working week will be nothing short of varied and stimulating and as an ambassador for Hopetown Darlington you will bring a creative flare to this dynamic, front facing role.

Job description

Darlington Borough Council invites applications for a Casual Visitor Experience Team Member at Hopetown Darlington. The role offers varied, front-facing duties across museum spaces, exhibits, and events, delivering high-quality customer service with energy and a positive attitude.

Salary is £13.48 per hour, with a band of £20,001 to £30,000 for annual equivalent, and hours as and when required. The post is casual/seasonal with flexible shifts and benefits as listed.