Casual Visitor Experience Team Member

Darlington Borough Council; Tees Valley; On-site; GBP 20,000 - 30,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Staff equality forums

Training and development

Physiotherapy service

Counselling service

Dolphin Centre Discounts

Local and National retailer discounts

Vivup benefits

Job summary

Darlington Borough Council invites applications for a Casual Visitor Experience Team Member at Hopetown Darlington. The role offers varied, front-facing duties across museum spaces, exhibits, and events, delivering high-quality customer service with energy and a positive attitude.

Salary is £13.48 per hour, with a band of £20,001 to £30,000 for annual equivalent, and hours as and when required. The post is casual/seasonal with flexible shifts and benefits as listed.

Responsibilities

• As a Visitor Experience Team member, you will be bursting with personality, energy and positivity to deliver the highest standard of customer service excellence at Hopetown Darlington. Your role will be front facing and therefore you will have a passion for customer service as you welcome and assist a diverse cross section of the public. An ‘above and beyond’ approach to visitors is essential ensuring all customers’ needs are met and possess a high level of communication skills.
• You will work across multiple areas of the venue, and no two days will be the same. Your responsibilities will be diverse, challenging and exciting as you work across the museum, exhibition space, outside play area, the immersive experience ride or at one of our thrilling events and festivals. Your working week will be nothing short of varied and stimulating and as an ambassador for Hopetown Darlington you will bring a creative flare to this dynamic, front facing role.

Job description

Casual Visitor Experience Team Member (Ref: POS015430)

Salary £13.48 per hour Salary Band £20,001 to £30,000 Post Type Casual / Seasonal / Bank / Permanently Variable hours Hours Per Week As and when required

Job and Application details

Categories Arts / Tourism / Culture
Directorate N/A Published Date 09/09/2026 Closing Date 24/09/2026

Hopetown Darlington is the region’s most exciting and newest visitor attraction. This ambitious project extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride and a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.

A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. The venue will attract upwards of 300,000 visits annually, of which up to 100,000 are expected to be from outside the region. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.

As a Visitor Experience Team member, you will be bursting with personality, energy and positivity to deliver the highest standard of customer service excellence at Hopetown Darlington. Your role will be front facing and therefore you will have a passion for customer service as you welcome and assist a diverse cross section of the public. An ‘above and beyond’ approach to visitors is essential ensuring all customers’ needs are met and possess a high level of communication skills.

You will work across multiple areas of the venue, and no two days will be the same. Your responsibilities will be diverse, challenging and exciting as you work across the museum, exhibition space, outside play area, the immersive experience ride or at one of our thrilling events and festivals. Your working week will be nothing short of varied and stimulating and as an ambassador for Hopetown Darlington you will bring a creative flare to this dynamic, front facing role.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

Hopetown Darlington is the region’s most exciting and newest visitor attraction. This ambitious project extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride and a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.

A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. The venue will attract upwards of 300,000 visits annually, of which up to 100,000 are expected to be from outside the region. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.

As a Visitor Experience Team member, you will be bursting with personality, energy and positivity to deliver the highest standard of customer service excellence at Hopetown Darlington. Your role will be front facing and therefore you will have a passion for customer service as you welcome and assist a diverse cross section of the public. An ‘above and beyond’ approach to visitors is essential ensuring all customers’ needs are met and possess a high level of communication skills.

You will work across multiple areas of the venue, and no two days will be the same. Your responsibilities will be diverse, challenging and exciting as you work across the museum, exhibition space, outside play area, the immersive experience ride or at one of our thrilling events and festivals. Your working week will be nothing short of varied and stimulating and as an ambassador for Hopetown Darlington you will bring a creative flare to this dynamic, front facing role.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.