Visitor Experience Supervisor

HCT; Winchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension contributions (5%)

Maternity/paternity pay

Sick pay

Employee Assistance Programme

Cycle to Work

Discounts for staff

Job summary

Hampshire Cultural Trust is seeking a Visitor Experience Supervisor to supervise front-of-house operations across venues and to ensure outstanding customer service. You will directly engage with visitors, support and develop a high-performing team, and contribute to income generation through promoting retail and events.

The role requires 37 hours per week, including regular weekends and evenings, with an annual salary of £26,032.

Qualifications

• Proven track record of delivering excellent customer service.
• Experience in supporting and developing high-performing teams.
• Strong financial awareness to contribute to income targets.
• Organised with ability to manage multiple priorities and IT skills including MS Office.

Responsibilities

• Supervise Visitor Experience Assistants on shift to uphold front-of-house standards.
• Support teams to deliver excellent customer service and engage with visitors.
• Promote retail, catering, events and other income-generating opportunities to drive revenue.

Skills

Customer service

Team leadership

Financial awareness

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

Visitor Experience Supervisor

Application Deadline: 6 October 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: The Arc

Reporting To: Leonie Hadden

Compensation: £26,032 / year

Description

Level: 4A

Salary: £26,032.00 per annum

Location: Venue, Location

Hours: 37 hours per week including regular weekends and evenings

Type of Contract: Permanent

Do you have a passion for customer service and want to help our teams deliver outstanding visitor experiences?

As a Visitor Experience Supervisor, you'll have the opportunity to supervise across a wide range of front-of-house areas supporting our teams to deliver amazing customer service as well as engaging with visitors directly. Whether you’re welcoming visitors, promoting our retail range in the gift shop, or stepping in to support the visitor experience team with issues or concerns, you’ll be a key point of contact for our visitors throughout their time in our venues and the supervisor ensuring everyday operations runs smoothly.

You will be responsible for supervising the Visitor Experience Assistants on shift, supporting them to uphold the highest front-of-house standards, consistently delivering excellent customer service and ensure our venues are presented in the best possible light. You will also help drive commercial income across the venue by encouraging the team to actively promote retail, catering, events and other income-generating opportunities.

A bit about you

You will have a proven track record of delivering excellent customer service and a passion for creating positive customer experiences. You will be experienced in supporting and developing high-performing teams, fostering a collaborative and motivated working environment. With strong financial awareness, you will be confident in contributing to income generation and achieving financial targets. You will be highly organized, with the ability to complete administrative tasks accurately and efficiently, and possess strong IT skills, including proficiency in Microsoft Office. You will be able to balance multiple priorities while maintaining high standards and a professional approach at all times.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Paid emergency leave
• Industry leading Employee Assistance Programme
• Access to same day GP appointments for employees and their immediate family
• Life assurance scheme (x3 annual salary)
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee
• Team Card - Free access to venues for friends and family, and discounts across café and retail

Timeframes

Closing date for applications: 6 October 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

If you have any queries relating to the recruitment process, email [e-mail] or call our enquiries line on 01962 398412.