Visitor Assistant

English Heritage; Greater London; Hybrid; GBP 14,120,000 - 14,396,000; Part time

Benefits offered by this job

Free site access for you and up to 6 1

Shop & cafe discount 25%

Holiday entitlement pro rata 25 days +

Job summary

English Heritage is seeking a Visitor Assistant for Apsley House and Wellington Arch in London. The role is 14 hours per week on a fixed term contract until 31 December 2026, with duties focused on delivering a welcoming, informative visitor experience and supporting site presentation and safety.

Training is provided, and weekends/Bank Holidays are required. You will enjoy working in a team and bringing excellent customer service to a diverse audience while promoting membership benefits and

Qualifications

• Excellent customer service skills and a passion for people.
• Comfort working as part of a team in a busy visitor setting.
• Willingness to work weekends and Bank Holidays.

Responsibilities

• Deliver engaging visitor experiences at Apsley House and Wellington Arch.
• Make recommendations, such as English Heritage memberships, to visitors.
• Help keep sites accessible, safe and well presented at all times.
• Provide support to customers and volunteers as part of the team.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Title Visitor Assistant Location Apsley House, Hyde Park, London, W1J 7NT Salary £14.19 per hour / 14 hours per week / Fixed Term Contract until 31st December 2026 Job type Fixed Term Contract Ref 16573

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Apsley House and Wellington Arch working 14 per week until 31st December, with the potential to continue your contract in January.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

Apsley House, home of the first Duke of Wellington and his descendants, stands right in the heart of London at Hyde Park Corner and has changed very little since his great victory at Waterloo in 1815.

By joining us as an Apsley House and Wellington Arch Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.

Benefits include:

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

You can find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact James Adams, Apsley House & Wellington Arch Supervisor, on [e-mail] or on 0207 499 5676. No agencies please.

Interviews will take place at Apsley House in the week beginning 12th October.