Visitor Experience and Events Assistant

North Yorkshire Council; Northallerton; On-site; GBP 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Local government pension

Holiday pay

Staff wellbeing services

Job summary

North Yorkshire Council seeks a casual Visitor Experience and Event Assistant for The Mercer Art Gallery and Royal Pump Rooms (Harrogate, Knaresborough) venues. You will welcome visitors, handle information, and process sales while helping to set up events and maintain high standards.

Role requires flexibility to work evenings/weekends across venues, joining a supportive team and benefiting from local government pension, holiday pay and staff wellbeing services.

Qualifications

• Experience in visitor services or events is preferred.
• Able to work evenings and weekends as required.

Responsibilities

• Provide a professional visitor experience, welcoming visitors and giving information.
• Process retail and box office sales.
• Support the delivery of events, performances and private bookings.
• Set up rooms, seating and equipment for events.
• Assist with bar operations and hospitality services.
• Maintain high standards of cleanliness, presentation and safety.
• Support visitor engagement activities for diverse audiences.

Skills

Customer service

Hospitality

Communication

Flexibility

Teamwork

Job description

Do you have a passion for culture, heritage, events and delivering outstanding customer service? We are looking for enthusiastic individuals to join our friendly, supportive, and customer focused team at The Mercer Art Gallery and Royal Pump Rooms in Harrogate, Knaresborough Castle and Courtyard Museum Knaresborough. This is an exciting opportunity to play a key role in welcoming visitors, supporting events and helping to create exceptional experiences across some of North Yorkshire's most valued cultural attractions, including museums, galleries, performance spaces and heritage sites. We are looking for friendly front of house staff able to work flexibly including evenings and weekends, in a variety of capacities across the building and its activities, such as visitor services, box office, events and building support. If you are looking for a flexible role and are interested in joining a close knit, friendly and supportive team within an interesting and varied environment, we want to hear from you.

About the role

As a Visitor Experience and Event Assistant, you'll be at the heart of our visitor offer, helping people enjoy everything our venues have to offer. Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events. Process retail and box office sales.

• Support the delivery of events, performances, workshops and private hire bookings
• Assist with setting up rooms, seating and equipment for events
• Assist with bar operations and hospitality services
• Maintain high standards of cleanliness, presentation and safety across our venues
• Support visitor engagement activities for audiences of all ages
• Help to ensure our buildings, collections and visitors remain safe and secure

Weekend Working - You will be required to undertake occasional weekend working for which you will receive an allowance of £30 per weekend shift worked in addition to your hourly rate, if you have worked over 6 hrs. This is paid on a claim basis, via the payroll system.

Key Dates

• Closing Date: 4 October 2026
• Interview Date: 8 October 2026

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

What we can offer you

• As a casual worker, you'll receive your holiday pay automatically each month
• Pension: save for your retirement with our generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing