Visitor Attraction Front Desk - Flexible Hours & Perks

Dŵr Cymru Welsh Water; Llys-y-frân; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Annual pay review

Staff discounts at our visitor attract

Full training given and uniform

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Welsh Water is recruiting two casual visitor centre receptionists at Llys y Fran in Pembrokeshire. This zero-hours role offers around two days per week, including weekends, with hours varying by seasonal opening times.

You will be the first point of contact for visitors and external bodies, manage bookings, handle inquiries, and support health and safety, admin tasks, and water-sports bookings using the EOLA system. Excellent customer service and English communication are essential.

Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience of dealing with members of the public, including front-of-house reception or customer-facing role.
• Experience of making and receiving phone calls and enquiries, and dealing with customers over the phone.
• Enthusiastic about putting customers first every day.
• Commercial awareness.
• Knowledge or experience of Health and Safety processes.
• Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
• Ability to make positive decisions and manage situations.
• Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
• Ability to communicate effectively in both spoken and written English.

Responsibilities

• Manage duties and front of house activities at the Visitor Attraction centre reception.
• Be first point of contact for external bodies, visitors and members of the public.
• Manage meeting room bookings, catering, and water-sports requirements.
• Support health and safety on site and ensure safe working environment.
• Assist with Fire Registers, evacuations, first aid and site security.
• Meet and greet visitors, sign them in and connect with site contact.
• Handle telephone enquiries and internal/external communications.
• Assist Business Support with day-to-day admin tasks.
• Process post and deliveries and coordinate couriers.
• Monitor and adjust water sports bookings in the EOLA system.

Education

Clerical/administration or public relations-related qualifications, or equivalent experience.

Tools

Excel

Word

Outlook

PowerPoint

Job description

Dŵr Cymru Welsh Water is recruiting two casual visitor centre receptionists at Llys y Fran in Pembrokeshire. This zero-hours role offers around two days per week, including weekends, with hours varying by seasonal opening times.

You will be the first point of contact for visitors and external bodies, manage bookings, handle inquiries, and support health and safety, admin tasks, and water-sports bookings using the EOLA system. Excellent customer service and English communication are essential.