Front Desk & Guest Services - Visitor Centre (Flexible Hours)

Dŵr Cymru Welsh Water; Haverfordwest; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff discounts at visitor attractions

Full training provided

Uniform provided

Beautiful working location

Flexible working hours

Job summary

Dŵr Cymru Welsh Water is seeking two part-time Visitor Attraction Receptionists for the Haverfordwest site. The role involves front-of-house duties at the visitor centre, handling sign-ins, phone enquiries and bookings, with zero-hours contracts and weekend work possible.

You will assist with health and safety, post handling and daily admin tasks, while delivering a high standard of customer service to visitors and external stakeholders.

Qualifications

• Clerical/administration or public relations-related qualifications, or equivalent experience.
• Experience dealing with the public in a front-of-house role.
• Experience handling phone calls and answering queries by phone.
• Enthusiastic about putting customers first every day.
• Knowledge of Health and Safety processes.
• Competent with Excel, Word, Outlook and PowerPoint.

Responsibilities

• Act as first point of contact for visitors and external bodies at the visitor attraction.
• Manage bookings, catering and water-sports requirements for the team.
• Contribute to health and safety on site and ensure a safe working environment.
• Assist with fire safety, evacuations, first aid and security protocols for staff and visitors.
• Meet and greet visitors and sign them in, ensuring site contact is available.
• Handle telephone enquiries and transfer calls as needed.
• Assist Business Support with day-to-day administrative tasks.
• Sort and manage post, deliveries and couriers on site.
• Maintain and update water sports bookings using EOLA.

Skills

Front of house

Customer service

Telephone handling

English communication

Computer literacy

Education

Clerical/administration qualifications

Tools

EOLA software

Microsoft Office

Job description

Dŵr Cymru Welsh Water is seeking two part-time Visitor Attraction Receptionists for the Haverfordwest site. The role involves front-of-house duties at the visitor centre, handling sign-ins, phone enquiries and bookings, with zero-hours contracts and weekend work possible.

You will assist with health and safety, post handling and daily admin tasks, while delivering a high standard of customer service to visitors and external stakeholders.