Vision Care Concierge: Evening/Weekend Patient Advisor

Optical Express; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

WFH Wellbeing/Assistance

Job summary

Optical Express is seeking Patient Advisors for the Edinburgh Haymarket clinic. This pivotal role supports clinicians and carries operational responsibilities, guiding patients from introduction to post-operative follow-up with exceptional service standards.

The position emphasizes patient care and high-end service delivery in a luxury context. The role requires a patient-facing background, strong communication, and meticulous organisation, with potential to exceed KPI targets.

Qualifications

• Previous experience of a patient facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing role

Communication

Attention to detail

Digital/diagnostic tech

Healthcare experience

Tools

Digital imaging tech

Job description

Optical Express is seeking Patient Advisors for the Edinburgh Haymarket clinic. This pivotal role supports clinicians and carries operational responsibilities, guiding patients from introduction to post-operative follow-up with exceptional service standards.

The position emphasizes patient care and high-end service delivery in a luxury context. The role requires a patient-facing background, strong communication, and meticulous organisation, with potential to exceed KPI targets.