Visible Retail Security & Customer Experience Lead

Mitie Group plc.; Chelmsford; On-site; GBP 17,000 - 19,000; Full time

Job summary

Mitie Group plc is seeking a proactive Security Officer for a retail environment to protect customers, colleagues, stock and assets while delivering a visible security presence and excellent customer service. You will work across multiple sites within a reasonable distance of your home, with deployment details provided in advance.

The role offers a fixed hourly rate of £13.10, with higher site-specific rates where applicable; note some locations may have unpaid break policies communicated in

Qualifications

• SIA Licence (Security Guarding or Door Supervision) - essential.
• CCTV SIA Licence - desirable.
• Strong customer service and communication skills.
• Previous experience in retail security, loss prevention, or a customer-facing environment.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience.
• Work closely with store management and staff to support day-to-day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer-first approach.

Skills

SIA Licence

Customer Service

Conflict Management

CCTV Operation

Teamwork

Job description

Mitie Group plc is seeking a proactive Security Officer for a retail environment to protect customers, colleagues, stock and assets while delivering a visible security presence and excellent customer service. You will work across multiple sites within a reasonable distance of your home, with deployment details provided in advance.

The role offers a fixed hourly rate of £13.10, with higher site-specific rates where applicable; note some locations may have unpaid break policies communicated in