Retail Security & Customer Service Specialist

Mitie Group plc.; Park Village; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking Retail security officers to deliver excellent customer service while creating a safe shopping environment free from crime.

You will follow assignment instructions, risk assessments, and maintain high personal and professional standards as part of a total quality approach. Responsibilities include patrolling stores, using CCTV, deterring violence, liaising with management and police, and providing visible security support to colleagues and customers.

Qualifications

• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

Responsibilities

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Skills

Excellent communication

Adaptable communication

Fast moving services

Technology use

Attention to detail

Enthusiasm and passion

Job description

Mitie Group plc. is seeking Retail security officers to deliver excellent customer service while creating a safe shopping environment free from crime.

You will follow assignment instructions, risk assessments, and maintain high personal and professional standards as part of a total quality approach. Responsibilities include patrolling stores, using CCTV, deterring violence, liaising with management and police, and providing visible security support to colleagues and customers.