Visa Applications Support Agent (In-Office)

Love Success; Leeds; On-site; GBP 26,000 - 28,000; Full time

Job summary

Love Success is seeking a personable and proactive Customer Service Representative in Leeds to support visa applications and renewals. You will be the first point of contact, ensuring a smooth and professional experience for applicants during their visit.

Key duties include greeting customers, assisting with forms, collecting biometrics and documents, and handling inquiries with diplomacy. DBS certificate is required and immediate start is essential.

Qualifications

• Experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Demonstrates a can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Responsibilities

• Greet and assist customers throughout the visa application process.
• Support applicants with completing and checking forms.
• Collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use a computer-based system to guide workflow.
• Handle customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Can-do attitude

Fast-paced environment

Communication

Job description

Love Success is seeking a personable and proactive Customer Service Representative in Leeds to support visa applications and renewals. You will be the first point of contact, ensuring a smooth and professional experience for applicants during their visit.

Key duties include greeting customers, assisting with forms, collecting biometrics and documents, and handling inquiries with diplomacy. DBS certificate is required and immediate start is essential.