Visa Applications Support Agent – Immediate Start

Love Success; London Borough of Croydon; On-site; GBP 17,000 - 24,000; Full time

Job summary

Love Success in Croydon is seeking a Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Greet customers, assist with completing and checking forms, collect biometric data and required documents, and follow structured administrative procedures using our computer-based system.

Qualifications

• Proven experience in a customer-facing role.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer service

Communication

Professionalism

Problem solving

Job description

Love Success in Croydon is seeking a Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

Greet customers, assist with completing and checking forms, collect biometric data and required documents, and follow structured administrative procedures using our computer-based system.